The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes

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ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org

"The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes"
written by Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen,
published by Journal of Service Science and Management, Vol.7 No.6, 2014

has been cited by the following article(s):

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[3]	Taking the robot out of the human
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[4]	Developing offshore outsourcing practices in a global selective outsourcing environment–the IT supplier's viewpoint
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