Open Journal of Business and Management

Open Journal of Business and Management

ISSN Print: 2329-3284
ISSN Online: 2329-3292
www.scirp.org/journal/ojbm
E-mail: ojbm@scirp.org
"Innovation in Banking Industry: Achieving Customer Satisfaction"
written by Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara,
published by Open Journal of Business and Management, Vol.2 No.4, 2014
has been cited by the following article(s):
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[2] CUSTOMER SATISFACTION IN DIGITAL BANKING SECTOR IN VIETNAM: A META-CASE APPROACH.
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[3] A mobile-based system for loans management: a case of banque de gestion et de financement
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[4] Influence of Digital Technology on the Perfomance of Kenya Commercial Bank
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[5] Impacts of installation of smart automated teller machines (ATMs) on frontline banking staff in India: A change management perspective
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[6] Innovation, M-Banking, and Customer Satisfaction: An Empirical Evidence From Bangladesh
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[7] The impact of humor climate on innovative work behavior: evidence from the banking industry in Russia
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[8] Perceptions of innovation based relationship marketing (PIRM) in the Sri Lankan retail banking sector
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[9] The effect of mental health on the innovative behaviour of bank employees: evidence from the Ghanaian banking sector
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[10] Factors Contributing to Corporate Customer Retention at Commercial Banks in Connecticut
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[11] ANALYSIS OF THE EFFECT OF THE IMPLEMENTATION OF WEB-BASED E-MEMBERSHIP PROGRAM TOWARDS CUSTOMER LOYALTY (CASE STUDY, PT …
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[12] The role of the knowledge economy in the development of banking services in Libya
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[13] BANKACILIK HIZMETLERİNİN GELIŞMESİNDE BİLGİ EKONOMİSİNİN ROLÜ: LİBYA'DA BANKALAR ÜZERİNE BİR ARAŞTIRMA
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[14] Impact of ICT and Innovation on Quality Enhancement in Public Sector Banks
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[15] The influence of humorous work climate on employee innovative work behaviour: evidence from Russia
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[16] Hizmet kalitesinin ölçümü ve algılanan hizmet kalitesinin yatırımcı memnuniyeti ile sadakatine etkisi: türev ürün hizmeti sağlayan bir yatırım kuruluşu …
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[17] Effects of Technology Integration Strategy on the Customer Service Delivery at Barclays Bank of Kenya
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[18] The Effect of service quality on customer satisfaction-A Study of Commercial Banks in Nairobi County
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[19] Establishing suitable process improvement methodologies for optimizing servicing operations in the banking industries
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[20] Automated Queuing And The Experience Of Kenya Commercial Bank Retail Customers In Nairobi Kenya
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[21] Marketing Mix Strategy And Customer Satisfaction: A Case Of Mini Supermarkets In Nairobi County
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[22] Effect of Changing Technology within the Banking Industry
[23] Bankacılık sektöründe inovasyon: İnovasyon performans analizi
[24] IRIBARNE NAVARRO, FRANCESC-XAVIER
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