Journal of Service Science and Management

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org
"Analysis of Logistics Service Attributes Based on Quantitative Kano Model: A Case Study of Express Delivering Industries in China"
written by Qingliang Meng, Nongji Zhou, Jian Tian, Yijia Chen, Fen Zhou,
published by Journal of Service Science and Management, Vol.4 No.1, 2011
has been cited by the following article(s):
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[17] 高校校园社交媒体平台功能需求的 KANO 模型分析——以" Pocket University" 为例
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