Journal of Service Science and Management

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org
"Using Critical Incidents to Validate the Direct Measurement of Attribute Importance and Performance When Analyzing Services"
written by Stephanie Löffler, Daniel Baier,
published by Journal of Service Science and Management, Vol.6 No.5A, 2013
has been cited by the following article(s):
Free SCIRP Newsletters
Copyright © 2006-2021 Scientific Research Publishing Inc. All Rights Reserved.
Top