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Journal of Service Science and Management

Journal of Service Science and Management

Journal of Service Science and Management

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.org/journal/jssm
E-mail: jssm@scirp.org
"The Mediating Role of Customer Trust on Customer Loyalty"
written by Nha Nguyen, André Leclerc, Gaston LeBlanc,
published by Journal of Service Science and Management, Vol.6 No.1, 2013
has been cited by the following article(s):
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[196] AN APPLIED STUDY ON THE CUSTOMER RETENTION DYNAMICS OF ORGANIZED READY-TO-WEAR TEXTILES RETAILERS IN REAL AND VIRTUAL MARKETS IN TURKEY
Journal of Management, Marketing and Logistics (JMML), 2017
[197] Comparing two approaches to team building: a performance measurement evaluation
Team Performance Management: An International Journal, 2017
[198] How CSR Affects Customer Trust, Brand Image and Behavioral Loyalty? An Empirical Study in Hotel Industry
2017
[199] Answering Levinas' Call in Organization Studies
European Management Review, 2017
[200] Corporate Identity that Affect Customer Loyalty to A Foreign Bank Case Studies, Bank of China (Thailand) CO., LTD.(Thailand)
2017
[201] Is it feasible to use Service Quality, Trust, and Commitment Management to determine customers' loyalty?
2017
[202] Relationship Value and Relationship Quality: An Exploration of Its Antecedents on Customer Loyalty
Asian Social Science, 2017
[203] Retail loyalty programmes: relationship quality and customer loyalty between the card-holder and the retailer in South Africa
2017
[204] What drives experiential loyalty? A case study of Starbucks coffee chain in Taiwan
British Food Journal, 2017
[205] Pengaruh information quality dan perceived security terhadap E-Customer loyalty melalui E-Customer Trust pada konsumen Zalora
2017
[206] Do Loyalty Cards Enhance Loyalty in the Pharmaceutical Sector?
Journal of Relationship Marketing, 2017
[207] AN APPLIED STUDY ON THE CUSTOMER RETENTION DYNAMICS OF ORGANIZED READY-TO-WEAR TEXTILES RETAILERS IN REAL AND VIRTUAL …
2017
[208] Retail loyalty programmes: relationships between the customer and the retailer in South Africa–an exploratory study
2017
[209] Determinants of student's loyalty in the Malaysian private higher education industry
2017
[210] Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Mobile Banking BNI Di Banda Aceh Dengan Kepercayaan Nasabah, Kepuasan Nasabah, Komitmen …
2017
[211] Pengaruh Customer Experience Terhadap Customer Loyalty Melalui Customer Satisfaction Dan Customer Trust Pada Pelanggan Bengkel Auto 2000 Di Surabaya
2017
[212] PENGARUH KUALITAS PELAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS PELANGGAN INDIHOME PT. TELKOM INDONESIA DI BANDA ACEH DENGAN KEPUASAN DAN KEPERCAYAAN PELANGGAN SEBAGAI VARIABEL MEDIASI
Jurnal Manajemen Dan Inovasi, 2017
[213] Effects of celebrity endorsement on customer trust and loyalty: Case study on pilgrims in Aceh
2017
[214] دور الاستغراق الوظيفي للعاملين في ضمان ولاء الزبون: بحث تطبيقي في عينة من المصارف العراقية الخاصة‎
2017
[215] The Effect of Corporate Social Responsibility onLoyalty According to the Role of Mediators(Satisfaction, Trust and Corporate Image) –FromClients PerspectiveCase Study: Bank of Palestine – Gaza Strip
Thesis, 2017
[216] The Effect Of Marketing Mix, Image And Service Quality Toward The Domestic Tourism Satisfactionin Bone District
2017
[217] DETERMINANTS OF STUDENTS'LOYALTY IN THE MALAYSIAN PRIVATE HIGHER EDUCATION INDUSTRY
2017
[218] العلاقة بين العدالة المدرکة وجودة علاقات العملاء دراسة تطبيقية على نزلاء الفنادق الليبية‎
المجلة المصرية …, 2017
[219] The Effect of Corporate Social Responsibility on Loyalty According to the Role of Mediators (Satisfaction, Trust and Corporate Image)–From Clients …
2017
[220] Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah Mobile Banking BNI di Banda Aceh Dengan Kepercayaan Nasabah, Kepuasan Nasabah …
Jurnal Perspektif Manajemen dan Perbankan, 2017
[221] Investigating the effect of perceived service quality on customer loyalty mediated by customer satisfaction and corporate image with regard to the role of moderating …
Strategic Management …, 2017
[222] ADVERTISING STRATEGY AND CUSTOMER LOYALTY IN INSURANCE SECTOR IN RWANDA: A CASE STUDY OF SOCIETE RWANDAISE D' …
2017
[223] Investigating the Effect of Perceived Service Quality on Customer Loyalty Mediated by Customer Satisfaction and Corporate Image with Regard to the Role of …
2017
[224] Determinants of Customer Trust on Brand Loyalty of Motor Dealers: A Case of Eldoret Town, Uasin Gishu County
International Journal of Recent Research in Commerce Economics and Management, 2017
[225] Otel işletmelerinde sahip ve yöneticilerinin sosyal sermaye unsurlarından sosyal ağlarının müşteri teminine etkisi Gaziantep örneği
2017
[226] Determinantes da confiança e fidelização dos jovens no setor da Banca Retalhista
2016
[227] Prekės ženklo asmanybės įtaka vartotojų lojalumui:“RASA” ir “ARAS” atvejais
2016
[228] The direct and indirect effects of brand trust on attitudinal and behavioral loyalty toward SME brands in Klang Valley restaurant sector
2016
[229] Kurumsal imaj yönetimi-kurumsal imajın çalışanlar tarafından algılanması-Havayolu işletmesi örneği
2016
[230] The Application of the Expresseiveness Quotient in the Analysis of Responses to Social Media Parody Accounts
2016
[231] The Effect of Regulatory Focus on the Consumer Trust to a Web Site: Moderating Effect of Consumers' Purchasing Experience Toward Online Shopping
2016
[232] The influence of user-generated content on brand trust and purchase intention: a South African perspective
2016
[233] Faktor-faktor yang Membangun Kepercayaan Pelanggan Mobil LCGC
2016
[234] ZONE-OF-TOLERANCE MODERATES SATISFACTION, CUSTOMER TRUST AND INERTIA-CUSTOMER LOYALTY IN COMMERCIAL BANKS
2016
[235] THE INFLUENCE OF PRODUCT ATTRIBUTES AND CONSUMER TRUST TO CONSUMER LOYALTY (Customers Survey at Hospital Which Buy Products …
2016
[236] Pengaruh Kualitas Pelayanan dan Citra Perusahaan terhadap Kepercayaan Nasabah serta Dampaknya terhadap Loyalitas Nasabah (Studi Kasus Bank Syariah …
2016
[237] Towards an Understanding of Customer-Based Corporate Reputation and Consumer Citizenship Behaviour: A Conceptual Model
2016
[238] Relationship quality factors influencing behavioural intention at a luxury motor vehicle dealership
2016
[239] La influencia de las prácticas de responsabilidad social corporativa en el desempeño organizacional y el papel mediador de la innovación
2016
[240] Modelling satisfaction-commitment relationship in developing country context
International Journal of Quality & Reliability Management, 2016
[241] Factors Affecting Customer Loyalty of Fitness Centers: An Empirical Study
2016
[242] The influence of social media political marketing on trust, loyalty and voting intention of youth voters in South Africa
2016
[243] Strategies Small Restaurant Owners Use to Reduce Food Waste and Increase Profits
Walden Dissertations and Doctoral Studies, 2016
[244] An Empirical Study in Voting Behavior and Political Brand
2016
[245] Examining Service Quality and Customer Satisfaction in the Nigerian Banking Sector
ProQuest Dissertations Publishing, 2016
[246] Key Success Factors of Small Business in a Southern Region of California
Walden Dissertations and Doctoral Studies, 2016
[247] The impact of creative competence and project management on longevity of the client-advertising agency relationship
Journal of Business & Industrial Marketing, 2016
[248] A Public Transportation Decision‐Making Model within a Metropolitan Area
Decision Sciences, 2016
[249] The Influence Of Crm And Customer Satisfaction To Customers Loyalty Of Bri Bank Priority At Branch Office Tasikmalaya
Journal of Management and Collaboration, 2016
[250] Do Store Attributes Discriminate Between Store Formats? A Binary Logistic Approach Using Dummy Variables
2016
[251] THE INFLUENCE OF PRODUCT ATTRIBUTES AND CONSUMER TRUST TO CONSUMER LOYALTY (Customers Survey at Hospital Which Buy Products Disposave PT Medibest Indonesia in West Java Province)
Journal of Management and Collaboration, 2016
[252] The impact of customer experience and satisfaction on loyalty and word of mouth advertising in a Samen credit institution of Rasht
2016
[253] Examining the effects of online shopping convenience, perceived value, and trust on customer loyalty
ProQuest Dissertations Publishing, 2016
[254] Destination image of Swaziland: perceptions of local and international tourists
2016
[255] 美國消費者對 USDA 有機認證的品牌忠誠度
臺灣逢甲大學學位論文, 2016
[256] Lealdade de cooperados em uma cooperativa de crédito
Revista Pensamento Contemporaneo em Administra??o, 2016
[257] 구매경험에 따른 소비자 조절초점이 온라인 쇼핑몰 신뢰에 미치는 영향에 관한 연구
Journal of Information Technology Applications & Management, 2016
[258] 道德推理过程与品牌危机类型对消费意愿的影响研究
上海管理科学, 2015
[259] Pengaruh Service Fairness, Empathy Dan Physical Environment Terhadap Customer Satisfaction Dan Customer Loyalty
2015
[260] دور المسؤولية الاجتماعية في تعزيز ولاء الزبون دراسة تحليلية لآراء عينة من زبائن مصرف الرافدين فرع الغري-النجف الاشرف‎
AL-Qadisiyah Journal For Administrative and Economic sciences, 2015
[261] Effect of Corporate Image and Application Quality on the Continuance Usage Intention of Mobile Banking
2015
[262] Social media and hospital brands: A field study in Turkey
Journal of Economics & Management, 2015
[263] Brand Experience, Trust Components, and Customer Loyalty: Sustainable Malaysian SME Brands Study
Asian Social Science, 2015
[264] Identification and prioritisation of effective factors on CRM implementation: a case study of insurance industry in Iran
International Journal of Electronic Customer Relationship Management, 2015
[265] THE EFFECT OF BANK IMAGE AND TRUST ON LOYALITY MEDIATED BY CUSTOMER SATISFACTION
Jurnal Dinamika Manajemen (Journal of Management Dynamics), 2015
[266] Bridging the Gap between Brand Experience and Customer Loyalty: The Mediating Role of Emotional-Based Trust
International Academic Research Journal of Business and Technology, 2015
[267] Female online shoppers: examining the mediating roles of e-satisfaction and e-trust on e-loyalty development
Internet Research, 2015
[268] Анализ состояния и перспектив развития санаторно-курортного комплекса России
2015
[269] Factors that Influence Customer Loyalty in the Freight Forwarding Industry in Ghana
Doctoral dissertation, University of Ghana, 2015
[270] Female online shoppers
2015
[271] Perceptions on the Use of Social Media in the Banking Industry
2015
[272] Efek Mediasi Customer Trust atas Pengaruh Word of Mouth, Perceived Quality, Brand Image terhdap Purchase Intention
2015
[273] Impact of Brand Reputation on Attitudinal Loyalty and Behavioral Loyalty with Brand Trust as Mediating Variable
Research Journal of Social Science & Management, 2015
[274] Do loyalty cards enhance loyalty? a study in the Portuguese pharmaceutical sector
Do loyalty cards enhance …, 2015
[275] The effect of self-efficacy, role clarity, and trust on customer well-being and loyalty through value co-creation: the case of fitness centres
2015
[276] Exploring the Impact of Brand Equity, Corporate Reputation, and Product Quality on Customer Loyalty toward a National Newspaper in Surabaya
iBuss Management, 2014
[277] Customer Commitment as a Mediating Variable between Corporate Brand Image and Customer Loyalty
YT Tu, C Liu, Y Chang - ifrnd.org, 2014
[278] Aviação comercial: tendências e satisfação dos passageiros
2014
[279] El papel de la confianza, la imagen y los valores compartidos en la creación de valor y lealtad: aplicación a la relación egresado-universidad
Revista Espa?ola de Investigación …, 2014
[280] Product quality vs service quality in the mobile industry: Is there a dominant driver of customer intention to switch providers?
Operations Management Research, 2014
[281] Analyzing customer winning attitude on loyalty, brand and price with mobile telecommunication industry in Madurai region
EXCEL International Journal of Multidisciplinary Management Studies, 2014
[282] The Role of Brand Trust in Customer Retention through Product Quality
2014
[283] 消费者网上购买食品感知风险, 信任与忠诚研究: 文献综述与展望
南方农村, 2014
[284] Os determinantes da fidelização a páginas de lojas de artigis de bebé nas redes sociais
2013
[285] Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market
Modern Economy, 2013
[286] A Framework for Customer Trust Measurement
2013
[287] Revista Española de Investigación de Marketing ESIC
2013
[288] 5.1 Simpulan
2013
[289] The Impact of Viewers' Behavior and YouTubers' Credibility in Advertainment on Building Consumer Trust
[290] THE DIRECT AND INDIRECT EFFECTS OF BRAND TRUST ON ATTITUDINAL AND BEHAVIORAL LOYALTY TOWARD SME BRANDS IN
[291] CONTRIBUTOS DA COOPERAÇÃO ENTRE O CONSUMIDOR EA EMPRESA PARA A INOVAÇÃO DE MARKETING: ESTUDO EMPIRICO DAS EMPRESAS …
[292] Türk sivil havacılık sektöründeki yolcuların davranış analizi ve yolcu memnuniyeti ile sadakat ilişkisi: Türk Hava Yollarında bir uygulama
[293] Antiplagiasi
[294] FACULDADE MERIDIONAL–IMED ESCOLA DE ADMINISTRAÇÃO PROGRAMA DE PÓS-GRADUAÇÃO EM ADMINISTRAÇÃO MESTRADO EM …
MEIDED DE, SPDARN DO
[295] The Effect of Environmental Awareness, Green Product Knowledge and Product Quality on Trust and The Impact on Purchasing Decisions (Study on Tupperware …
[296] Investigating the Factors Affecting Consumer Preference for Online Shopping Over Traditional Shopping–A Case Study–Yemeni Residents in Istanbul–Turkey
[297] Marketing Mindset and Changes in Public Economic Governance in Vietnam, 2016–2019
[298] THE ROLE OF SATISFACTION AND TRUST MEDIATE THE EFFECT OF SERVICE QUALITY ON CUSTOMER LOYALTY INDIHOME IN THE CITY OF …
[299] Investigating the impact of website marketing strategies on online shopping intention on air travel
[300] Korespondensi-Effect of Corporate Social Responsibility on Business Sustainability
[301] Middlesex University Research Repository
[302] FACTORS INFLUENCING CUSTOMER LOYALTY IN AFRICA: EVIDENCE FROM THE LITERATURE
[303] Consumer Shopping Behaviour Affectors And Patronage Of Online Students Buyers: Validity And Reliability.
[304] THE ROLE OF TRUST IN MEDIATING THE EFFECT OF EWOM AND SHOPPING EXPERIENCE ON CUSTOMER LOYALTY
[305] Análisis de la relación entre promoción de ventas y lealtad a partir de la segmentación del consumidor de Toku Sushi
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