Exploring Hotel Employee’s Work Stress by Individual Characteristics - Open Access Library Journal

OALibJ > Vol.7 No.1, January 2020

Exploring Hotel Employee’s Work Stress by Individual Characteristics ()

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DOI: 10.4236/oalib.1106023 1,729 Downloads 5,714 Views Citations

Author(s)

Chieh-Heng Ko

Affiliation(s)

Department of Hospitality Management, College of Tourism and Hospitality, Da-Yeh University, Changhua.

ABSTRACT

This paper explores the common work stress in a sample of Taiwanese managers and employees. It investigates the differences and frequency of work stress by individual characteristics such as job level, gender and marital status. The researcher distributed a self-administered questionnaire to a sample of N = 140 managers and N = 400 front-line employees at 20 Taiwanese five-star hotels. The results revealed that role conflict, role ambiguity and workload were the most common stressors for managers and employees. In addition, hotel managers experienced significantly more stress than front-line employees did. Female employees indicated significantly more stress than did their male counterparts. Some implications for practice are discussed such as recruiting employees who can function optimally even in stressful situations, which would help lower costs.

KEYWORDS

Work stress; Front-line employees; Hotel industry

Share and Cite:

Ko, C. (2020) Exploring Hotel Employee’s Work Stress by Individual Characteristics. Open Access Library Journal, 7, 1-15. doi: 10.4236/oalib.1106023.

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