Facing the phenomenon that the increasingly serious shortage of infrastructure causes urban problems, the government will introduce PPP mode to the field of city management, and it achieves good economic and social benefits to promote the sustainable development of PPP mode in city management. Based on the survey of Hangzhou Metro Line 1 and the travelling citizens and the analysis of SPSS data, we can know that the operation management of the later stage is the main reason that affects the sustainable development of PPP mode. Based on this, the paper proposes that in the operation management of the later stage, we should strive to improve the relevant supporting facilities and the quality of services, so as to enhance the public’s satisfaction to the project, thereby promoting the sustainable development of PPP mode in city management.