Author(s)

Han Chen

School of Government, Beijing Normal University, Beijing, China.

This study investigates the human resource management strategy in a successful Internet company, Cisco Systems, Inc. Through the analysis of the company’s human resource management system, the study has found that Cisco has chosen soft HR model, built seven-step recruitment process, raised 11 performance factors and formed special employment philosophy. Based on the findings, the study has summarized some suggestions of human resource management for Internet companies.

Cisco Systems, HR Model, Recruitment and Selection Process, Performance Management, Employment Philosophy

Chen, H. (2017) The Success of Cisco Systems, Inc.’s Human Resource Management Strategy. Journal of Service Science and Management, 10, 206-215. doi: 10.4236/jssm.2017.103018.