With
the advent of smartphone, customers purchasing smartphones are sharply increasing
over years. Since the Smartphone market extend, the major brands are getting more
competitive. Each brand manufacturers are dedicating in developing a strong
operating system, software applications, fashionable appearance, service quality,
and so on. The purpose of this study is to explore consumers’ purchasing
behavior, determinants of purchasing decision, and factors of brand loyalty of
smartphones. The findings stated that some external factors markedly influenced
customers on choosing smartphones. For example, a customer bought a smartphone
because of the demand for using it. On the contrary, few customers would buy a
smartphone due to the pursuit of vogue or modern trend and the influences by
other people. Furthermore, some internal elements of decision processes have sharply
influence on choosing a smartphone. The majority of respondents agreed that the
price, internal functions of a smartphone all played an important role on
making a purchasing decision. In the opposite side of our original thinking,
ninety-three respondents (37%) disagreed that they would choose the one with
lower price between two smartphones. In the third part related to the brand
relationship quality for purchasing a smartphone, most respondents could hurriedly
recall the symbolic logo of the brand and the after-sale service would affect
their willingness of rebuying the same brand. In contrast, even though the
evaluation of this brand is not good, they still intend to continue to buy this
brand. Finally, brand loyalty led consumers to happily tell others the
advantages of this brand and recommend the purchase, and to rebuy the brand when
it launches a new product. In conclusion, Customers’ perceived value, brand experience,
trust, satisfaction, service quality and commitment are found to be the key
influencing factors of brand loyalty.