Conceptualization of Online Experience - Open Journal of Social Sciences

JSS > Vol.3 No.7, July 2015

Conceptualization of Online Experience ()

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DOI: 10.4236/jss.2015.37044 4,153 Downloads 5,211 Views Citations

Author(s)

Sophea Chea¹, Margaret M. Luo²

Affiliation(s)

¹Business and Information Management, Delaware Valley University, Doylestown, USA.
²Department of Information Management & Institute of Healthcare Information Management, National Chung Cheng University, Chiayi County.

ABSTRACT

This paper proposes a paradigm shift from online service to online experience for online service management and practices. Online experience is conceptualized. The paper further discusses the opportunities and constraints of delivering online experience.

KEYWORDS

Online Service, Online Experience, e-Xperience, Experiential Design, Service Science

Share and Cite:

Chea, S. and Luo, M. (2015) Conceptualization of Online Experience. Open Journal of Social Sciences, 3, 307-312. doi: 10.4236/jss.2015.37044.

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