Author(s)

Huang-Wei Su, Li-Tze Lee, Chiang Ku Fan

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The high turnover rates of new employees in the first career year usually forces hotel human resource managers to face difficult dilemmas. This work presents a modified Delphi method and an analytic hierarchy process (AHP) method to objectively select international hotels based on the results of interviews with experts in the field. Analysis results indi-cate that the experts select the international hotels with the potential highest turnover risk based on the following rank: internal contentment, external contentment, and organization proffer. Moreover, sensitivity analysis surveys weight of the degree of influence with an alternative hierarchy.

Modified Delphi Method, Analytic Hierarchy Process, Turnover Determinant, International Hotel

H. Su, L. Lee and C. Fan, "Turnover Determinants of New Employees in International Hotels," Journal of Service Science and Management, Vol. 4 No. 2, 2011, pp. 158-164. doi: 10.4236/jssm.2011.42019.