Foodservice Quality: Identifying Perception Indicators of Foodservice Quality for Hospitality Students

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DOI: 10.4236/fns.2014.52017    5,292 Downloads   7,865 Views  Citations
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ABSTRACT

This study uses an expert perspective to identify indicators of foodservice quality as perceived by hospitality students. A 3-round modified Delphi method and an expert panel comprising culinary arts instructors, master chefs with >10 years of experience, and senior foodservice industry executive managers were used to define and identify these indicators. The developed foodservice quality framework includes 2 categories, the product and customer, which comprise 57 indicators in 6 dimensions. The results of this study provide a clear direction for further studies and applications for hospitality professionals, educators, and students.

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W. Ko and L. Su, "Foodservice Quality: Identifying Perception Indicators of Foodservice Quality for Hospitality Students," Food and Nutrition Sciences, Vol. 5 No. 2, 2014, pp. 132-137. doi: 10.4236/fns.2014.52017.

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