The development of software as a service represents a great advantage for the users of cloud computing, such as users of small, medium or large organizations. All these users possess different characteristics, which must be taken into account as reference for the interface development of a software product. This paper considers the element of a user experience model, with the purpose of getting to know the different features that must be taken into account during the development of software as a service. This also involves the participation of different types of users of the SaaS layer model together with the users’ interaction skills level. This paper offers a framework of the involvement actors in the design of a software interface as a service, with the objective of identifying their participation outside and within the organization. The purpose is to create an interface centered on the user, involving clients and experts to work collaboratively; and get usable software as a service application.