Author(s)

Marta Rocha, Jose F. Oliveira, Maria Antonia Carravilla

INESC TEC, Faculdade de Engenharia, Universidade do Porto, Porto, Portugal.

Staff scheduling and rostering problems, with application in several application areas, from transportation systems to hospitals, have been widely addressed by researchers. This is not the case of hospitality services, which have been forgotten by the quantitative research literature. The purpose of this paper is to provide some insights on the application of staff scheduling and rostering problems to hospitality management operations, reviewing existing approaches developed in other similar areas, such as nurse rostering or examining adaptable problem models, such as the tour scheduling.

Hospitality Management; Staff Scheduling; Rostering

M. Rocha, J. Oliveira and M. Carravilla, "Quantitative Approaches on Staff Scheduling and Rostering in Hospitality Management: An Overview," American Journal of Operations Research, Vol. 2 No. 1, 2012, pp. 137-145. doi: 10.4236/ajor.2012.21016.