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Three Dimensional Integrated Value Models Based on ISO/IEC9126 System Quality Model
(Articles)
Kazuhiro Esaki
American Journal of Operations Research
Vol.3 No.3
,May 23, 2013
DOI:
10.4236/ajor.2013.33031
4,228
Downloads
6,526
Views
Citations
Cost-Benefit Analysis of Computer-Aided Technology Customization Projects
(Articles)
Samar K. Saha
Open Journal of Business and Management
Vol.5 No.2
,April 14, 2017
DOI:
10.4236/ojbm.2017.52024
1,742
Downloads
3,004
Views
Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China
(Articles)
Sadiq
Open Journal of Social Sciences
Vol.6 No.1
,January 10, 2018
DOI:
10.4236/jss.2018.61003
1,248
Downloads
3,969
Views
Citations
This article belongs to the Special Issue on
Public Management
Applying the Service-Profit Chain to Internet Service Businesses
(Articles)
Jin-Woo Kim
,
Michael Richarme
Journal of Service Science and Management
Vol.2 No.2
,June 17, 2009
DOI:
10.4236/jssm.2009.22013
6,867
Downloads
13,660
Views
Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective
(Articles)
Gaurav K. Agrawal
,
Daniel Berg
Journal of Service Science and Management
Vol.2 No.4
,December 15, 2009
DOI:
10.4236/jssm.2009.24052
9,175
Downloads
16,248
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,198
Downloads
20,133
Views
Citations
Strategy Orientation Analysis in the Mobile Phone Case Business
(Articles)
Ville Isoherranen
,
Pekka Kess
Modern Economy
Vol.2 No.3
,July 26, 2011
DOI:
10.4236/me.2011.23043
9,033
Downloads
17,907
Views
Citations
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction
(Articles)
Rosaria Lombardo
,
Ermelinda Della Valle
iBusiness
Vol.3 No.4
,December 9, 2011
DOI:
10.4236/ib.2011.34050
5,968
Downloads
11,162
Views
Citations
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals
(Articles)
Andi Mwegerano
,
Pekka Kytösaho
,
Aulis Tuominen
iBusiness
Vol.4 No.2
,June 20, 2012
DOI:
10.4236/ib.2012.42013
3,491
Downloads
5,926
Views
Citations
Product-Customization and Payment Policy with Postponement Strategy
(Articles)
Jian-Qiang Luo
Journal of Service Science and Management
Vol.6 No.1
,March 21, 2013
DOI:
10.4236/jssm.2013.61001
5,512
Downloads
8,830
Views
Citations
An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations
(Articles)
Salah Alolayan
,
Saleem Hashmi
,
Bekir Yilbas
,
Hosny Hamdy
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61009
7,867
Downloads
12,822
Views
Citations
Doing Organized Garment Retailing Business in India: A Critical Analysis
(Articles)
Rajwinder Singh
American Journal of Industrial and Business Management
Vol.3 No.5
,August 20, 2013
DOI:
10.4236/ajibm.2013.35054
6,835
Downloads
9,827
Views
Citations
Influence of Marketing Strategy on NPD Performance: Role of Customer Perceived Value and Product Characteristics
(Articles)
Han-Wen Liu
,
Li-Ren Yang
Open Journal of Social Sciences
Vol.2 No.3
,March 6, 2014
DOI:
10.4236/jss.2014.23007
4,683
Downloads
7,963
Views
Citations
Exploring the Impact of Switching Costs on Customer Retention in the Technology Standard Competition Market
(Articles)
Yong Zhang
,
Xi Chen
,
Yuhong Zhao
,
Qiong Yao
Journal of Service Science and Management
Vol.7 No.4
,August 13, 2014
DOI:
10.4236/jssm.2014.74024
4,425
Downloads
6,278
Views
Citations
A Comparative Study of Customer Value Drivers between Traditional Channels and Network Channel
(Articles)
Sili Wang
,
Dahai Dong
Open Journal of Social Sciences
Vol.3 No.3
,March 18, 2015
DOI:
10.4236/jss.2015.33011
3,173
Downloads
4,216
Views
Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis
(Articles)
Hayat Muhammad Awan
,
Ahmad Nabeel Siddiquei
,
Aneela Jabbar
,
Muhammad Abrar
,
Sajjad Ahmad Baig
Journal of Service Science and Management
Vol.8 No.2
,April 8, 2015
DOI:
10.4236/jssm.2015.82024
6,244
Downloads
10,743
Views
Citations
An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China
(Articles)
Shahzad Ahmad Khan
,
Yan Liang
,
Sumaira Shahzad
Journal of Service Science and Management
Vol.8 No.3
,May 8, 2015
DOI:
10.4236/jssm.2015.83032
22,698
Downloads
39,795
Views
Citations
Application of a Bayesian Network Complex System Model Examining the Importance of Customer-Industry Engagement to Peak Electricity Demand Reduction
(Articles)
Desley Vine
,
Laurie Buys
,
Jim Lewis
,
Peter Morris
Open Journal of Energy Efficiency
Vol.5 No.2
,May 31, 2016
DOI:
10.4236/ojee.2016.52004
1,935
Downloads
2,850
Views
Citations
E-Marketing and Its Implementation on Developing Social Perceptions of Customers through Effective Marketing Mix of Organic Textile Products
(Articles)
Muhammad Abrar
,
Asif Ali Safeer
,
Sajjad Ahmad Baig
,
Abdul Ghafoor
American Journal of Industrial and Business Management
Vol.6 No.12
,December 28, 2016
DOI:
10.4236/ajibm.2016.612110
2,507
Downloads
8,417
Views
Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.4 No.4
,April 25, 2017
DOI:
10.4236/oalib.1103402
734
Downloads
3,102
Views
Citations
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