Customer Engagement - Articles - Scientific Research Publishing

Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers (Articles)

Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi

Psychology Vol.3 No.2，February 23, 2012

DOI: 10.4236/psych.2012.32030 7,544 Downloads 15,101 Views Citations
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product (Articles)

Vahid Nabavi, Majid Azizi, Nemat Allah Mohebbi

iBusiness Vol.4 No.3，September 28, 2012

DOI: 10.4236/ib.2012.43030 5,362 Downloads 8,962 Views Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service (Articles)

Zhengzheng Xu, Jiafu Tang

iBusiness Vol.5 No.3B，November 8, 2013

DOI: 10.4236/ib.2013.53B018 3,929 Downloads 5,582 Views Citations
Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda (Articles)

Huaiqin Li, Jinhwan Hong

iBusiness Vol.5 No.4，December 20, 2013

DOI: 10.4236/ib.2013.54020 7,186 Downloads 11,466 Views Citations
The Impact of Government Supervision and Consumer Purchasing Behavior on Food Safety (Articles)

Yuan Chen, Xiaogang Tang, Kangyu Chen, Hui Liu

Journal of Agricultural Chemistry and Environment Vol.3 No.4B，October 28, 2014

DOI: 10.4236/jacen.2014.34B002 3,750 Downloads 5,080 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6，December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,569 Downloads 5,331 Views Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model (Articles)

Huaqing Mao, Xinyuan Jin, Li Zhu

American Journal of Industrial and Business Management Vol.5 No.4，April 8, 2015

DOI: 10.4236/ajibm.2015.54017 3,336 Downloads 4,657 Views Citations
Research Model of Churn Prediction Based on Customer Segmentation and Misclassification Cost in the Context of Big Data (Articles)

Yong Liu, Yongrui Zhuang

Journal of Computer and Communications Vol.3 No.6，June 4, 2015

DOI: 10.4236/jcc.2015.36009 6,338 Downloads 8,107 Views Citations
Mining Profitability of Telecommunication Customers Using K-Means Clustering (Articles)

Hasitha Indika Arumawadu, R. M. Kapila Tharanga Rathnayaka, S. K. Illangarathne

Journal of Data Analysis and Information Processing Vol.3 No.3，August 21, 2015

DOI: 10.4236/jdaip.2015.33008 4,600 Downloads 6,849 Views Citations
Supply Chain Differentiation: Background, Concept and Examples (Articles)

Erik Hofmann, Stephan Knébel

Journal of Service Science and Management Vol.9 No.2，April 18, 2016

DOI: 10.4236/jssm.2016.92020 5,424 Downloads 16,011 Views Citations
Study on Customer-Perceived Value of Online Clothing Brands (Articles)

Yuling Bai, Cong Li, Jishun Niu

American Journal of Industrial and Business Management Vol.6 No.8，August 31, 2016

DOI: 10.4236/ajibm.2016.68088 4,798 Downloads 8,438 Views Citations
An Application of Heterogeneous Bayesian Regression Models with Time Varying Coefficients to Explore the Relationship between Customer Satisfaction and Shareholder Value (Articles)

Duncan K. H. Fong, Qian Chen, Zhe Chen, Rui Wang

Open Journal of Statistics Vol.7 No.1，February 13, 2017

DOI: 10.4236/ojs.2017.71004 1,461 Downloads 2,933 Views Citations
Marketing Strategy Analysis of Yogurt under Consumption Upgrading: A Case Study of Le Pur (Articles)

Suiyuan Zeng, Ming Chen

Open Journal of Social Sciences Vol.5 No.2，February 24, 2017

DOI: 10.4236/jss.2017.52018 4,886 Downloads 11,031 Views Citations
Internal Costumer Satisfaction: Turkish Air Traffic Control Services (Articles)

Ertan Çinar, Ahmet Veral, Soner Demirel

Theoretical Economics Letters Vol.7 No.3，April 6, 2017

DOI: 10.4236/tel.2017.73031 1,678 Downloads 2,778 Views Citations
This article belongs to the Special Issue on Transport Economics & Policy
Modeling Consumer Intention to Revisit the Same Restaurant and a Simple Algorithm of Coupon Discount Rate (Articles)

Tin-Chun Lin

Theoretical Economics Letters Vol.7 No.5，July 21, 2017

DOI: 10.4236/tel.2017.75079 6,325 Downloads 9,593 Views Citations
Major Determinants that Influence the Choice of Brand of Mobile Phone (Articles)

Frank B. K. Twenefour

Open Journal of Statistics Vol.7 No.4，August 17, 2017

DOI: 10.4236/ojs.2017.74046 2,079 Downloads 8,350 Views Citations
Determination of Customer Satisfaction in Conservative Concept Hotels by Ordinal Logistic Regression Analysis (Articles)

Hakan Eygu, Ali Caglar Gulluce

Journal of Financial Risk Management Vol.6 No.3，August 29, 2017

DOI: 10.4236/jfrm.2017.63020 3,383 Downloads 7,634 Views Citations
A Study on Customer Prosumption Concept and Its Impact on Enterprise Value Co-Creation (Articles)

Jiamian Tian, Lei Shen, Ye Chen

Theoretical Economics Letters Vol.7 No.7，December 7, 2017

DOI: 10.4236/tel.2017.77138 1,181 Downloads 4,252 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation (Articles)

Muhammad Abdul Rauf Shah, Mudassir Husnain, Amir Zubairshah

American Journal of Industrial and Business Management Vol.8 No.2，February 26, 2018

DOI: 10.4236/ajibm.2018.82022 3,361 Downloads 21,695 Views Citations
A Multi-Stage Queue Approach to Solving Customer Congestion Problem in a Restaurant (Articles)

Adegoke S. Ajiboye, Kayode A. Saminu

Open Journal of Statistics Vol.8 No.2，April 13, 2018

DOI: 10.4236/ojs.2018.82019 1,451 Downloads 4,969 Views Citations

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