Customer Feedback - Articles - Scientific Research Publishing

Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method (Articles)

Mika Yrjölä

Journal of Service Science and Management Vol.8 No.1，January 21, 2015

DOI: 10.4236/jssm.2015.81001 4,402 Downloads 6,826 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3，September 13, 2016

DOI: 10.4236/ib.2016.83006 4,084 Downloads 12,213 Views Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4，November 14, 2016

DOI: 10.4236/ib.2016.84008 2,142 Downloads 4,763 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4，July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,384 Downloads 12,768 Views Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory (Articles)

Yan Huang, Feiyan Liu

Open Journal of Business and Management Vol.7 No.2，April 4, 2019

DOI: 10.4236/ojbm.2019.72044 1,108 Downloads 2,740 Views Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services (Articles)

Debajani Sahoo, Achyut Telang

Theoretical Economics Letters Vol.9 No.6，August 22, 2019

DOI: 10.4236/tel.2019.96123 1,045 Downloads 2,881 Views Citations
C2F2C Strategy Development: The Sichuan Fanqing Furniture Industry Company Case Study (Articles)

Zhong Liang, Yin Jin, Maria Santos

Open Journal of Social Sciences Vol.7 No.10，October 17, 2019

DOI: 10.4236/jss.2019.710006 549 Downloads 1,781 Views Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review (Articles)

Christine Mayende, Fredrick Mzee Awuor, Ben Namande

Technology and Investment Vol.12 No.4，November 12, 2021

DOI: 10.4236/ti.2021.124013 564 Downloads 3,054 Views Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies (Articles)

Noor Ahmad Mahmood Alkhudierat

Open Access Library Journal Vol.8 No.12，December 16, 2021

DOI: 10.4236/oalib.1108170 146 Downloads 995 Views Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image (Articles)

Bruce Emmanuel, Owusu-Ansah Priscilla

Open Journal of Business and Management Vol.10 No.2，March 9, 2022

DOI: 10.4236/ojbm.2022.102040 2,292 Downloads 15,094 Views Citations
Service Robots—An Innovative Sustainability in Rural Banking (Articles)

Ravi Hariharan, Radhakrishna Vedapradha, Elango Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree

Journal of Service Science and Management Vol.16 No.4，August 29, 2023

DOI: 10.4236/jssm.2023.164026 285 Downloads 1,306 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6，November 24, 2023

DOI: 10.4236/jssm.2023.166036 155 Downloads 721 Views Citations
Design and Implementation of a CRM System Based on Email Services (Articles)

Mingyuan Zhu

Journal of Computer and Communications Vol.13 No.2，February 11, 2025

DOI: 10.4236/jcc.2025.132001 72 Downloads 426 Views Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay) (Articles)

Md. Estiak Ibne Monjur, Abu Hurira Rifat, Md. Rasidul Islam, Md. Ratan Bhuiyan

Open Journal of Business and Management Vol.11 No.5，September 21, 2023

DOI: 10.4236/ojbm.2023.115132 883 Downloads 6,029 Views Citations
The opinion and experience of surgeons with laparoscopic bowel grasper haptics (Articles)

Eleonora P. Westebring-van der Putten, Margriet C. J. Berben, Richard H. M. Goossens, Jack J. Jakimowicz, Jenny Dankelman

Journal of Biomedical Science and Engineering Vol.3 No.4，April 28, 2010

DOI: 10.4236/jbise.2010.34058 5,893 Downloads 10,436 Views Citations
Qualitative System Dynamics as a Tool in Accessible Design (Articles)

Anthony S. White

Journal of Software Engineering and Applications Vol.4 No.1，January 27, 2011

DOI: 10.4236/jsea.2011.41008 7,010 Downloads 12,184 Views Citations
Voltage/Current-Mode Multifunction Filters Using One Current Feedback Amplifier and Grounded Capacitors (Articles)

Jiun-Wei Horng, Chun-Li Hou, Wei-Shyang Huang, Dun-Yih Yang

Circuits and Systems Vol.2 No.2，March 28, 2011

DOI: 10.4236/cs.2011.22010 5,033 Downloads 9,850 Views Citations
Self-Controlled Feedback and Trait Anxiety in Motor Skill Acquisition (Articles)

Raquel Maia Bokums, Cassio M. Meira Jr., Jaqueline F. O. Neiva, Thaynara Oliveira, Jusselma Ferreira Maia

Psychology Vol.3 No.5，May 23, 2012

DOI: 10.4236/psych.2012.35057 5,937 Downloads 10,956 Views Citations
Corrective Feedback, Negotiation of Meaning and Grammar Development: Learner-Learner and Learner-Native Speaker Interaction in ESL (Articles)

Satomi Kawaguchi, Yuan Ma

Open Journal of Modern Linguistics Vol.2 No.2，June 27, 2012

DOI: 10.4236/ojml.2012.22008 9,715 Downloads 20,697 Views Citations
Tropical cyclone, as powerful natural self-oscillatory systems, and wind-energetic a way of struggle against it—The analysis of a cyclone from a position of the theory of vibrations (Articles)

Kaganov William Ilich

Natural Science Vol.4 No.7，July 10, 2012

DOI: 10.4236/ns.2012.47068 6,435 Downloads 8,647 Views Citations

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