Customer Service Strategies - Articles - Scientific Research Publishing

Service System Decoupling for Mass Customization: A Case Study in Catering Services (Articles)

Jue CHEN, Yunhong HAO

Journal of Service Science and Management Vol.2 No.4，December 14, 2009

DOI: 10.4236/jssm.2009.24030 8,254 Downloads 14,321 Views Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market (Articles)

Guenka Petrova, Nikolay Mateev, Dimitar Barumov, Lily Peikova, Maria Dimitrova, Manoela Manova

Modern Economy Vol.4 No.9，September 5, 2013

DOI: 10.4236/me.2013.49060 4,034 Downloads 6,524 Views Citations
A Globally Integrated Supply Chain Delivery Quality Strategy: Transformation Insights at the Nokia Devices Unit (Articles)

Anne-Maarit Majanoja, Michael C. Loney, Björn Wörlund, Linnéa Linko, Ville Leppänen

American Journal of Industrial and Business Management Vol.4 No.8，August 25, 2014

DOI: 10.4236/ajibm.2014.48050 5,460 Downloads 7,432 Views Citations
Determinants of Online Banking Adoption among Ghanaian University Students (Articles)

Benjamin B. Angenu, Fedelis Quansah, Abednego F. Okoe

Journal of Service Science and Management Vol.8 No.2，April 1, 2015

DOI: 10.4236/jssm.2015.82020 4,137 Downloads 6,099 Views Citations
A Comparative Study of Competitive Brand Based on Customer-Perceived Value—Evidences from IAT (Articles)

Yaozhong Liu, Qifeng Sun

Open Journal of Social Sciences Vol.3 No.7，July 24, 2015

DOI: 10.4236/jss.2015.37040 4,651 Downloads 7,718 Views Citations
Airport Management—Value of Customer Display Systems (Articles)

Adam Marks, Maytha AL-Ali, Kees Rietsema

Intelligent Information Management Vol.7 No.5，September 23, 2015

DOI: 10.4236/iim.2015.75021 6,768 Downloads 8,169 Views Citations
The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China (Articles)

Junwu Chai, Pengfei Chang, Zhenhua Wang, Yaw Brew

American Journal of Industrial and Business Management Vol.5 No.10，October 27, 2015

DOI: 10.4236/ajibm.2015.510061 4,269 Downloads 7,737 Views Citations
A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree (Articles)

Haiying Ma

American Journal of Industrial and Business Management Vol.5 No.12，December 24, 2015

DOI: 10.4236/ajibm.2015.512078 5,669 Downloads 7,268 Views Citations
Study on the Influence Path of Brand Virtual Community Interaction on Customer Loyalty (Articles)

Shupan Wang, Jinhua Tong, Danting Zhou

Open Journal of Business and Management Vol.4 No.1，January 25, 2016

DOI: 10.4236/ojbm.2016.41016 4,783 Downloads 6,826 Views Citations
The New Trend and Application of Customer Relationship Management under Big Data Background (Articles)

Lan Wang

Modern Economy Vol.7 No.8，July 26, 2016

DOI: 10.4236/me.2016.78087 3,629 Downloads 7,746 Views Citations
An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms (Articles)

B. N. Malar Selvi, J. Edwin Thomson

Intelligent Information Management Vol.8 No.5，September 30, 2016

DOI: 10.4236/iim.2016.85010 3,470 Downloads 11,271 Views Citations
Stimulating Curiosity and Consumer Experience in a Retailer (Articles)

Silvia Cachero-Martínez, Rodolfo Vázquez-Casielles

American Journal of Industrial and Business Management Vol.7 No.4，April 28, 2017

DOI: 10.4236/ajibm.2017.74034 3,769 Downloads 9,511 Views Citations
This article belongs to the Special Issue on Customer Experience Management
Customer Concentration and Corporate Violations (Articles)

Feng Qian

American Journal of Industrial and Business Management Vol.8 No.11，November 19, 2018

DOI: 10.4236/ajibm.2018.811144 1,144 Downloads 2,472 Views Citations
A Data Mining Based Approach to Customer Behaviour in an Electronic Settings (Articles)

A. Tope-Oke, C. A. Afolalu, O. Omofade

Journal of Computer and Communications Vol.7 No.5，May 31, 2019

DOI: 10.4236/jcc.2019.75004 1,051 Downloads 4,995 Views Citations
Online Shopping and Customers’ Satisfaction in Lagos State, Nigeria (Articles)

Omoneye O. Olasanmi

American Journal of Industrial and Business Management Vol.9 No.6，June 30, 2019

DOI: 10.4236/ajibm.2019.96095 7,642 Downloads 15,524 Views Citations
The Path and Mechanism of the Influence of Social Capital on Customer Citizenship Behavior in Virtual Community Environment (Articles)

Hongyu Liu

American Journal of Industrial and Business Management Vol.10 No.6，June 10, 2020

DOI: 10.4236/ajibm.2020.106074 590 Downloads 1,739 Views Citations
An Optimal Control Approach to Customer Lifetime Value (Articles)

Darkhijav Bayanjargal, Batsukh Davaasuren

iBusiness Vol.12 No.4，December 23, 2020

DOI: 10.4236/ib.2020.124011 574 Downloads 1,577 Views Citations
The Trust in Online Shopping during COVID-19: Case Study from Kosovo (Articles)

Abetare Prebreza, Blerona Shala

Open Access Library Journal Vol.8 No.4，April 30, 2021

DOI: 10.4236/oalib.1107288 986 Downloads 22,243 Views Citations
The Development and Validation of Customer Satisfaction Questionnaire in the Nigerian Hospitality Industry (Articles)

Abba D. Haruna, Damian D. Osa-Afiana

Open Access Library Journal Vol.9 No.8，August 2, 2022

DOI: 10.4236/oalib.1108874 261 Downloads 1,833 Views Citations
Users’ Perception Regarding the Effect of E-Procurement Practice on Customer Satisfaction in Public Procurement in Tanzania (Articles)

Barnabas Maagi, Adam Mwakalobo

Open Journal of Business and Management Vol.11 No.2，March 17, 2023

DOI: 10.4236/ojbm.2023.112030 420 Downloads 1,911 Views Citations

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