Customer Engagement - Articles - Scientific Research Publishing

The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4，April 2, 2020

DOI: 10.4236/jss.2020.84002 2,281 Downloads 7,649 Views Citations
On the Development of Intangible Cultural Heritage Souvenir Based on the Perception of Tourists (Articles)

Haiying Liu, Fuli Han, Jingyi Wang

Journal of Service Science and Management Vol.13 No.2，April 26, 2020

DOI: 10.4236/jssm.2020.132023 1,280 Downloads 2,595 Views Citations
Digital Marketing Communication and Consumer Buying Decision Process in Pandemic Standpoint (COVID-19): An Empirical Study of Bangladeshi Customers’ in Branded Cosmetics Perspective (Articles)

Mamtaj Akter, Nigar Sultana

Open Journal of Business and Management Vol.8 No.6，November 24, 2020

DOI: 10.4236/ojbm.2020.86167 13,443 Downloads 20,622 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1，January 29, 2021

DOI: 10.4236/oalib.1106945 279 Downloads 1,200 Views Citations
Decision and Coordination in the Dual-Channel Supply Chain Considering the Risk-Averse and Customer Returns (Articles)

Aifeng Zhang, Jianbiao Ren, Zhenzhong Guan, Usman Farooq

Journal of Mathematical Finance Vol.11 No.1，February 19, 2021

DOI: 10.4236/jmf.2021.111003 657 Downloads 1,588 Views Citations
Business Continuity Management in a Time of Crisis: Emerging Trends for Commercial Banks in Zimbabwe during and Post the Covid-19 Global Crisis (Articles)

Taurai Muparadzi, Letwin Rodze

Open Journal of Business and Management Vol.9 No.3，May 21, 2021

DOI: 10.4236/ojbm.2021.93063 1,046 Downloads 5,766 Views Citations
Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC) (Articles)

Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte

American Journal of Industrial and Business Management Vol.11 No.5，May 21, 2021

DOI: 10.4236/ajibm.2021.115030 476 Downloads 2,706 Views Citations
Customer Retention: Behaviour Perspective Model of Ghanaian Telecommunication Industry Using Multinomial Regression Analysis (Articles)

Nelson Doe Dzivor, Frank B. K. Twenefour, Emmanuel M. Baah, Mathias Gyamfi

Applied Mathematics Vol.13 No.1，January 21, 2022

DOI: 10.4236/am.2022.131005 228 Downloads 980 Views Citations
Customer Churn Prediction Using AdaBoost Classifier and BP Neural Network Techniques in the E-Commerce Industry (Articles)

Xiancheng Xiahou, Yoshio Harada

American Journal of Industrial and Business Management Vol.12 No.3，March 17, 2022

DOI: 10.4236/ajibm.2022.123015 823 Downloads 3,393 Views Citations
This article belongs to the Special Issue on Business Intelligence and Technology
Supply Chain Management: Empirical Case Study of a Small-Scale Manufacturing Company in Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.4，June 9, 2022

DOI: 10.4236/ojbm.2022.104085 509 Downloads 3,023 Views Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana (Articles)

Rose Yankah, Francis Osei, Samuel Owusu-Mensah, Poku Julia Agyapong

Open Journal of Business and Management Vol.10 No.5，September 23, 2022

DOI: 10.4236/ojbm.2022.105132 743 Downloads 6,310 Views Citations
Research on Telecom Customer Churn Prediction Based on GA-XGBoost and SHAP (Articles)

Ke Peng, Yan Peng

Journal of Computer and Communications Vol.10 No.11，November 28, 2022

DOI: 10.4236/jcc.2022.1011008 324 Downloads 1,746 Views Citations
Routine Supportive Supervision and Management of Medicines and Other Health Products and Technologies in Vihiga County, Kenya (Articles)

Mukanya Collins Mudogo, Oluhano Jerusa, Sikuku Eric, Mwanje Inonda Justus, Anyiendah Mary, Amadi Mercy, Riungu James, Sumbi Victor, Ottichilo Wilber

Pharmacology & Pharmacy Vol.14 No.2，February 28, 2023

DOI: 10.4236/pp.2023.142004 210 Downloads 1,068 Views Citations
Perception and Preferences of Consumers in the Retail Sector: A Case Study in the City of Loja-Ecuador (Articles)

Max Boada, Maria Boada, Francisco Morocho

Open Journal of Business and Management Vol.11 No.3，May 31, 2023

DOI: 10.4236/ojbm.2023.113074 392 Downloads 3,112 Views Citations
An Exploration of the Influence of Corporate Social Responsibility Performances on Shareholders’ Return (Articles)

Rachael Okwudili Iliemena, Sunday Jones Aniefor, Rosemary Uagbale-Ekatah, Happiness Chibuzor Goodluck

Journal of Financial Risk Management Vol.12 No.2，June 13, 2023

DOI: 10.4236/jfrm.2023.122009 229 Downloads 1,014 Views Citations
Multi-Objective Cold Chain Path Optimization Based on Customer Satisfaction (Articles)

Jing Zhang, Baocheng Ding

Journal of Applied Mathematics and Physics Vol.11 No.6，June 30, 2023

DOI: 10.4236/jamp.2023.116116 239 Downloads 807 Views Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance (Articles)

Abdoulaye H. Toure

American Journal of Industrial and Business Management Vol.13 No.11，November 22, 2023

DOI: 10.4236/ajibm.2023.1311067 229 Downloads 875 Views Citations
The User Analysis of Amazon Using Artificial Intelligence at Customer Churn (Articles)

Mohammed Ali Alzahrani

Journal of Data Analysis and Information Processing Vol.12 No.1，February 8, 2024

DOI: 10.4236/jdaip.2024.121003 214 Downloads 1,200 Views Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception (Articles)

Hao Meng, Qun Xiao, Xueqian Dong, Xiaohui Lei

Journal of Service Science and Management Vol.17 No.2，April 28, 2024

DOI: 10.4236/jssm.2024.172007 201 Downloads 791 Views Citations
Anti-Money Laundering Compliance and Financial Performance of Selected Commercial Banks in South Sudan: A Survey of Literature on Customer Due Diligence (Articles)

Abraham Telar Nicknora

Journal of Financial Risk Management Vol.13 No.2，May 6, 2024

DOI: 10.4236/jfrm.2024.132012 182 Downloads 929 Views Citations

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