SERVQUAL - Articles - Scientific Research Publishing

Expectations and Perspectives of Users with the Screening Program for Cervical Cancer (Articles)

Gutiérrez Enríquez Sandra Olimpia, Gaytán Hernández Darío, Martínez Martínez Rosa Adriana, Gallegos García Verónica, Terán Figueroa Yolanda

Open Journal of Nursing Vol.6 No.8，August 24, 2016

DOI: 10.4236/ojn.2016.68060 1,776 Downloads 3,181 Views Citations
An Assessment of Villagers’ Satisfaction with the Quality of Construction-Related Services Based on the SERVQUAL Model (Articles)

Naser Shafieisabet, Behzad Doostisabzi, Shahryar Azharianfar

Current Urban Studies Vol.5 No.1，March 3, 2017

DOI: 10.4236/cus.2017.51002 2,541 Downloads 5,295 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2，February 25, 2019

DOI: 10.4236/tel.2019.92021 1,362 Downloads 5,043 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Is Personalized Service No Longer Important? Guests of Smart Hotels May Have Other Preferences (Articles)

Wan Peng, Mu Zhang

Journal of Service Science and Management Vol.13 No.3，June 16, 2020

DOI: 10.4236/jssm.2020.133035 3,209 Downloads 5,352 Views Citations
This article belongs to the Special Issue on Smart Service, Business and Information System
Quality Perception of Gen Z Consumer on Traditional Banking Services (Articles)

Suemi Lima-Vargas, Fernando Javier Cervantes-Aldana, Alvaro Enrique Lima-Vargas

Open Journal of Business and Management Vol.9 No.5，September 28, 2021

DOI: 10.4236/ojbm.2021.95140 528 Downloads 3,028 Views Citations
The Effects of Service Quality on Customer Satisfaction in Higher Learning Institutions in Tanzania (Articles)

Winfrida Kobero, Omary Swallehe

Open Journal of Business and Management Vol.10 No.3，May 27, 2022

DOI: 10.4236/ojbm.2022.103074 975 Downloads 9,511 Views Citations
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8，December 23, 2013

DOI: 10.4236/ajibm.2013.38079 10,018 Downloads 17,344 Views Citations
Evidence Implementation Plan (Articles)

Nader Saadeh

Journal of Service Science and Management Vol.12 No.3，April 2, 2019

DOI: 10.4236/jssm.2019.123021 908 Downloads 1,743 Views Citations
Factors Related to the Level of Perceived Quality of Academic and Administrative Services by Users: Case of the National University of the Altiplano, Puno, Peru (Articles)

Juan Inquilla-Mamani, Fermin F. Chaina-Chura

Open Access Library Journal Vol.6 No.7，July 5, 2019

DOI: 10.4236/oalib.1105467 540 Downloads 1,284 Views Citations
Gap Analysis between Women Passengers’ Perception and Expectations about Bus Service: A Case Study on Bangladesh (Articles)

Ayesha Umme, Kojima Aya, Kubota Hisashi

Journal of Transportation Technologies Vol.12 No.2，April 27, 2022

DOI: 10.4236/jtts.2022.122016 495 Downloads 2,323 Views Citations
Unveiling Key Service Quality Dimensions in Container Shipping: Enhancing Freight Forwarder Satisfaction in Tanzania (Articles)

Rahel Charles Bunzali, Msabaha Juma Mwendapole, Edrick Johansen Mugisha

Open Journal of Social Sciences Vol.13 No.6，June 30, 2025

DOI: 10.4236/jss.2025.136035 29 Downloads 171 Views Citations

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