Customer Trust - Articles - Scientific Research Publishing

Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4，August 9, 2022

DOI: 10.4236/jssm.2022.154028 308 Downloads 1,835 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5，September 28, 2023

DOI: 10.4236/ojbm.2023.115145 388 Downloads 2,108 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2，February 26, 2025

DOI: 10.4236/oalib.1112891 53 Downloads 314 Views Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital (Articles)

Mahuro G. Mbuthia, Egondi Thaddaeus

Open Access Library Journal Vol.2 No.4，April 1, 2015

DOI: 10.4236/oalib.1101213 1,539 Downloads 4,008 Views Citations
The Trust in Online Shopping during COVID-19: Case Study from Kosovo (Articles)

Abetare Prebreza, Blerona Shala

Open Access Library Journal Vol.8 No.4，April 30, 2021

DOI: 10.4236/oalib.1107288 990 Downloads 22,280 Views Citations
RETRACTED:The Influence Factors of Brand Loyalty: Mobile Phone Industry (Articles)

Zyeinyelkhaan Khundyz

American Journal of Industrial and Business Management Vol.8 No.6，June 27, 2018

DOI: 10.4236/ajibm.2018.86108 1,846 Downloads 6,705 Views Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization (Articles)

Yunxia Shi, Xinxin Bao, Chunhao Ma, Wenpei Wei

Journal of Service Science and Management Vol.13 No.3，June 10, 2020

DOI: 10.4236/jssm.2020.133033 798 Downloads 3,298 Views Citations
The Mediating Role of Customer Trust on Customer Loyalty (Articles)

Nha Nguyen, André Leclerc, Gaston LeBlanc

Journal of Service Science and Management Vol.6 No.1，March 25, 2013

DOI: 10.4236/jssm.2013.61010 24,650 Downloads 39,938 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3，September 13, 2016

DOI: 10.4236/ib.2016.83006 4,074 Downloads 12,157 Views Citations
Evaluation of E-Service Quality through Customer Satisfaction (a Case Study of FBR E-Taxation) (Articles)

Madad Ali, Fahad Asmi, Md. Mashiur Rahman, Naveed Malik, Muhammad Salman Ahmad

Open Journal of Social Sciences Vol.5 No.9，September 21, 2017

DOI: 10.4236/jss.2017.59013 2,709 Downloads 11,948 Views Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park (Articles)

Qian Xu, Kexiang Wu

Journal of Service Science and Management Vol.11 No.4，August 29, 2018

DOI: 10.4236/jssm.2018.114032 1,097 Downloads 2,518 Views Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception (Articles)

Hao Meng, Qun Xiao, Xueqian Dong, Xiaohui Lei

Journal of Service Science and Management Vol.17 No.2，April 28, 2024

DOI: 10.4236/jssm.2024.172007 197 Downloads 765 Views Citations
Impacts of Social Networking Sites on Brand Loyalty through Customer Engagement: Evidence from Cambodian Users (Articles)

Phichhang Ou, Sambath Phou, Bunmeng Chov, Tithdanin Chav

Open Journal of Business and Management Vol.12 No.5，August 20, 2024

DOI: 10.4236/ojbm.2024.125149 335 Downloads 1,603 Views Citations
Ethical AI in Banking: A Sectoral Literature Review with Case-Based Interventions (Articles)

John Smit

Open Journal of Business and Management Vol.13 No.4，June 16, 2025

DOI: 10.4236/ojbm.2025.134125 63 Downloads 365 Views Citations
Trust Maintenance and Trust Repair (Articles)

Liangtie Dai, Yujie Wu

Psychology Vol.6 No.6，May 18, 2015

DOI: 10.4236/psych.2015.66075 5,824 Downloads 7,882 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 734 Downloads 4,081 Views Citations
Forming Trust in E-Mentoring: A Research Agenda (Articles)

Joanne D. Leck, Penny M. Wood

American Journal of Industrial and Business Management Vol.3 No.1，January 17, 2013

DOI: 10.4236/ajibm.2013.31013 7,693 Downloads 11,326 Views Citations
Empirical Study on Trust Repair of Government in Public Crisis Event (Articles)

Xiaobao Peng, Weiguang Gong, Mengling Peng

Open Journal of Business and Management Vol.4 No.2，April 29, 2016

DOI: 10.4236/ojbm.2016.42040 3,247 Downloads 4,986 Views Citations
The Comparison of Trust Structure between Urban and Rural Residents in China (Articles)

Guanqiong Yang, Shuxian Zeng

American Journal of Industrial and Business Management Vol.6 No.5，May 31, 2016

DOI: 10.4236/ajibm.2016.65062 1,911 Downloads 3,885 Views Citations
An Evaluation Approach of Subjective Trust Based on Cloud Model (Articles)

Shouxin Wang, Li Zhang, Na Ma, Shuai Wang

Journal of Software Engineering and Applications Vol.1 No.1，December 9, 2008

DOI: 10.4236/jsea.2008.11007 6,404 Downloads 12,527 Views Citations

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