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Journal
Affiliation
ISSN
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Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model
(Articles)
Kazuhiro Esaki
American Journal of Operations Research
Vol.3 No.4
,July 12, 2013
DOI:
10.4236/ajor.2013.34037
4,968
Downloads
8,623
Views
Citations
Analysis of Influence of Price to Customer Satisfaction Based on the Prediction Models
(Articles)
Kazuhiro Esaki
Intelligent Information Management
Vol.5 No.3
,May 24, 2013
DOI:
10.4236/iim.2013.53010
6,974
Downloads
15,179
Views
Citations
Three Dimensional Integrated Value Models Based on ISO/IEC9126 System Quality Model
(Articles)
Kazuhiro Esaki
American Journal of Operations Research
Vol.3 No.3
,May 23, 2013
DOI:
10.4236/ajor.2013.33031
4,223
Downloads
6,511
Views
Citations
Verification of Quality Requirement Method Based on the SQuaRE System Quality Model
(Articles)
Kazuhiro Esaki
American Journal of Operations Research
Vol.3 No.1
,January 30, 2013
DOI:
10.4236/ajor.2013.31006
6,953
Downloads
11,137
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
157
Downloads
1,167
Views
Citations
A Model for Software Product Quality Prediction
(Articles)
Brijendra Singh
,
Suresh Prasad Kannojia
Journal of Software Engineering and Applications
Vol.5 No.6
,June 19, 2012
DOI:
10.4236/jsea.2012.56046
6,192
Downloads
10,868
Views
Citations
A Framework for Software Defect Prediction Using Neural Networks
(Articles)
Vipul Vashisht
,
Manohar Lal
,
G. S. Sureshchandar
Journal of Software Engineering and Applications
Vol.8 No.8
,August 24, 2015
DOI:
10.4236/jsea.2015.88038
4,639
Downloads
6,803
Views
Citations
After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy
(Articles)
Charles Adusei
,
Isaac Tweneboah-Koduah
Open Access Library Journal
Vol.6 No.1
,January 25, 2019
DOI:
10.4236/oalib.1105167
1,798
Downloads
16,744
Views
Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City
(Articles)
Farzana Rahman
,
Tanay Datta Chowdhury
,
Tanvir Haque
,
Rezwanur Rahman
,
Aminul Islam
Journal of Transportation Technologies
Vol.7 No.2
,April 12, 2017
DOI:
10.4236/jtts.2017.72008
2,881
Downloads
7,587
Views
Citations
A Fuzzy Model for Evaluating Cultivation Quality of Talents of Software Engineering at the Campus Universities
(Articles)
Yongzhong Lu
,
Danping Yan
,
Bo Liu
Journal of Service Science and Management
Vol.2 No.1
,March 21, 2009
DOI:
10.4236/jssm.2009.21008
4,833
Downloads
8,591
Views
Citations
Prediction and Optimization of System Quality and Risks on the Base of Modelling Processes
(Articles)
Andrey Kostogryzov
,
Leonid Grigoriev
,
George Nistratov
,
Andrey Nistratov
,
Vladimir Krylov
American Journal of Operations Research
Vol.3 No.1A
,January 30, 2013
DOI:
10.4236/ajor.2013.31A021
6,379
Downloads
13,589
Views
Citations
This article belongs to the Special Issue on
Complex System
Factors Related to the Level of Perceived Quality of Academic and Administrative Services by Users: Case of the National University of the Altiplano, Puno, Peru
(Articles)
Juan Inquilla-Mamani
,
Fermin F. Chaina-Chura
Open Access Library Journal
Vol.6 No.7
,July 5, 2019
DOI:
10.4236/oalib.1105467
456
Downloads
1,206
Views
Citations
An Assessment of Villagers’ Satisfaction with the Quality of Construction-Related Services Based on the SERVQUAL Model
(Articles)
Naser Shafieisabet
,
Behzad Doostisabzi
,
Shahryar Azharianfar
Current Urban Studies
Vol.5 No.1
,March 3, 2017
DOI:
10.4236/cus.2017.51002
2,334
Downloads
4,771
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
,April 30, 2019
DOI:
10.4236/tel.2019.94078
773
Downloads
2,073
Views
Citations
Quality-Oriented Software Product Line Architecture Design
(Articles)
Lei Tan
,
Yuqing Lin
,
Huilin Ye
Journal of Software Engineering and Applications
Vol.5 No.7
,June 15, 2012
DOI:
10.4236/jsea.2012.57054
5,977
Downloads
10,636
Views
Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital
(Articles)
Mahuro G. Mbuthia
,
Egondi Thaddaeus
Open Access Library Journal
Vol.2 No.4
,April 1, 2015
DOI:
10.4236/oalib.1101213
1,394
Downloads
3,631
Views
Citations
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia
(Articles)
Bruce Mwiya
,
Justice Bwalya
,
Beenzu Siachinji
,
Shem Sikombe
,
Hillary Chanda
,
Moffat Chawala
Creative Education
Vol.8 No.7
,June 8, 2017
DOI:
10.4236/ce.2017.87076
3,892
Downloads
11,165
Views
Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets
(Articles)
Mamoun Akroush
,
Ghazi Samawi
,
Majdy Zuriekat
,
Metri Mdanat
,
Israa Affara
,
Shuhd Dawood
Theoretical Economics Letters
Vol.9 No.2
,February 25, 2019
DOI:
10.4236/tel.2019.92021
1,091
Downloads
4,253
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
Service Quality of Mobile Banking Services in ICICI Bank Limited
(Articles)
R. Ayswarya
,
D. Sarala
,
P. Muralidharan
,
M. Ilankadhir
Journal of Service Science and Management
Vol.12 No.5
,August 19, 2019
DOI:
10.4236/jssm.2019.125045
2,078
Downloads
6,006
Views
Citations
Process Evaluation Based on Meeting Quality of Requirement Analysis Phase in Software Development Projects
(Articles)
Masaki Obana
,
Noriko Hanakawa
Journal of Software Engineering and Applications
Vol.7 No.10
,September 12, 2014
DOI:
10.4236/jsea.2014.710075
3,298
Downloads
4,376
Views
Citations
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