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Affiliation
ISSN
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A Study of Service Desk Setup in Implementing IT Service Management in Enterprises
(Articles)
Xiaojun Tang
,
Yuki Todo
Technology and Investment
Vol.4 No.3
,August 6, 2013
DOI:
10.4236/ti.2013.43022
15,876
Downloads
24,307
Views
Citations
Analysis on the Mindbugs in Information Technology Service Management Project Implementation
(Articles)
Jiangping Wan
,
Dan Wan
Technology and Investment
Vol.2 No.3
,August 24, 2011
DOI:
10.4236/ti.2011.23019
7,193
Downloads
11,440
Views
Citations
Case Study on the Lean Six Sigma Management for Information Technology Service Management Project of G Commercial Bank
(Articles)
Yongmei Xu
,
Fan Zhang
,
Xiaowen Ye
Technology and Investment
Vol.4 No.2
,May 24, 2013
DOI:
10.4236/ti.2013.42009
8,235
Downloads
13,477
Views
Citations
Qualifying and Quantifying IT Services Added Values in Outsourcing Assignments—Service Value Agreement
(Articles)
Merat Ziyarazavi
,
Christer Magnusson
,
Torbjorn Tergesten
Journal of Service Science and Management
Vol.5 No.4
,December 26, 2012
DOI:
10.4236/jssm.2012.54038
4,016
Downloads
7,169
Views
Citations
Evaluation on Information Technology Service Management Process with AHP
(Articles)
Jiangping Wan
,
Hui Zhang
,
Dan Wan
Technology and Investment
Vol.2 No.1
,February 25, 2011
DOI:
10.4236/ti.2011.21005
9,036
Downloads
16,521
Views
Citations
Current Status of the Use of Cloud Computing in SMEs in the City of Latacunga, Ecuador
(Articles)
Gabriela Cajamarca-Palomo
,
Mauricio Quisimalin-Santamaría
,
Patricio Medina-Chicaiza
Open Journal of Business and Management
Vol.7 No.2
,April 4, 2019
DOI:
10.4236/ojbm.2019.72043
1,071
Downloads
2,611
Views
Citations
Improving Information Technology Infrastructure Library Service Delivery Using an Integrated Lean Six Sigma Framework: A Case Study in a Software Application Support Scenario
(Articles)
Anil Kumar Raghavan Pillai
,
Ashok Kumar Pundir
,
L. Ganapathy
Journal of Software Engineering and Applications
Vol.7 No.6
,May 28, 2014
DOI:
10.4236/jsea.2014.76045
7,422
Downloads
11,024
Views
Citations
This article belongs to the Special Issue on
Software Analysis and Testing
Relationship Marketing and Information Technology’s Impact on Customer Satisfaction and Commitment
(Articles)
Kamal Abubakar Abraham Sleiman
,
Xiangyu Cai
,
Juanli Lan
,
Hongzhen Lei
,
Ru Liu
Open Journal of Business and Management
Vol.9 No.3
,April 16, 2021
DOI:
10.4236/ojbm.2021.93055
1,269
Downloads
6,162
Views
Citations
Mashup-Technology in Web-Based GIS Design
(Articles)
P. V. Senchenko
,
Yu. B. Gritsenko
,
O. I. Zhukovskiy
,
Yu. P. Ekhlakov
Journal of Software Engineering and Applications
Vol.6 No.7B
,October 23, 2013
DOI:
10.4236/jsea.2013.67B003
3,167
Downloads
4,680
Views
Citations
Robust Service Time Measurement Using Comparison Sequential Test
(Articles)
Yefim Haim Michlin
,
Genady Ya. Grabarnik
,
Larisa Shwartz
,
Ofer Shaham
Journal of Service Science and Management
Vol.8 No.5
,October 20, 2015
DOI:
10.4236/jssm.2015.85072
2,895
Downloads
3,520
Views
Citations
The Relationship between Efficiency and Level of Satisfaction on CPD among Teachers
(Articles)
Mohd Jasmy Abd Rahman
,
Low Weng Sheng
,
Md. Yusoff Daud
,
Nur Kamariah Ensimau
Creative Education
Vol.10 No.12
,November 30, 2019
DOI:
10.4236/ce.2019.1012246
591
Downloads
1,670
Views
Citations
This article belongs to the Special Issue on
Teaching and Learning
Consumer Risk Perceptions in Mobile Health Services Adoption: Do They Matter?
(Articles)
Mihail Cocosila
,
Ofir Turel
E-Health Telecommunication Systems and Networks
Vol.11 No.2
,June 29, 2022
DOI:
10.4236/etsn.2022.112005
210
Downloads
907
Views
Citations
An Overview of the Development of University Library in the Information Age
(Articles)
Shanshan Shang
,
Yiming Mi
,
Luyan Yang
,
Kun Jiao
,
Fang Sheng
,
Yuanrui Shen
,
Hua Guo
Open Journal of Social Sciences
Vol.5 No.11
,November 1, 2017
DOI:
10.4236/jss.2017.511001
1,350
Downloads
4,042
Views
Citations
This article belongs to the Special Issue on
Library Science Research
The History, Trend, Types, and Mitigation of Distributed Denial of Service Attacks
(Articles)
Richard Kabanda
,
Bertrand Byera
,
Henrietta Emeka
,
Khaja Taiyab Mohiuddin
Journal of Information Security
Vol.14 No.4
,October 27, 2023
DOI:
10.4236/jis.2023.144026
132
Downloads
804
Views
Citations
Impact of Information Technology in Nigerian University Libraries
(Articles)
Janet Onomeh Ubogu
Open Access Library Journal
Vol.6 No.4
,April 23, 2019
DOI:
10.4236/oalib.1105340
645
Downloads
3,816
Views
Citations
The Elder Health Information Technology Framework for Geriatric Care in Rural India: A Policy Initiative
(Articles)
Keya Sen
,
Stan Ingman
Communications and Network
Vol.13 No.1
,February 25, 2021
DOI:
10.4236/cn.2021.131002
434
Downloads
1,321
Views
Citations
Operations & Maintenance Business Model Transformation—Multiple Case Studies
(Articles)
Harri Hyvönen
Modern Economy
Vol.5 No.13
,December 4, 2014
DOI:
10.4236/me.2014.513108
3,322
Downloads
4,383
Views
Citations
The Technical Conditions of Modern Logistics
(Articles)
Zhaojiang Dong
Open Journal of Social Sciences
Vol.1 No.5
,November 7, 2013
DOI:
10.4236/jss.2013.15005
8,219
Downloads
11,940
Views
Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective
(Articles)
Gaurav K. Agrawal
,
Daniel Berg
Journal of Service Science and Management
Vol.2 No.4
,December 15, 2009
DOI:
10.4236/jssm.2009.24052
9,169
Downloads
16,236
Views
Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes
(Articles)
Anne-Maarit Majanoja
,
Erkki Tervala
,
Linnéa Linko
,
Ville Leppänen
Journal of Service Science and Management
Vol.7 No.6
,December 5, 2014
DOI:
10.4236/jssm.2014.76037
3,433
Downloads
5,029
Views
Citations
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