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ISSN
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Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,785
Downloads
16,559
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
Churn Forecast Based on Two-step Classification in Security Industry
(Articles)
Ying Li
,
Ziyang Deng
,
Qiang Qian
,
Rui Xu
Intelligent Information Management
Vol.3 No.4
,July 15, 2011
DOI:
10.4236/iim.2011.34019
5,632
Downloads
9,586
Views
Citations
Customer Segmentation Using CLV Elements
(Articles)
Mitra Bokaei Hosseni
,
Mohammad Jafar Tarokh
Journal of Service Science and Management
Vol.4 No.3
,September 29, 2011
DOI:
10.4236/jssm.2011.43034
8,060
Downloads
14,895
Views
Citations
Research Model of Churn Prediction Based on Customer Segmentation and Misclassification Cost in the Context of Big Data
(Articles)
Yong Liu
,
Yongrui Zhuang
Journal of Computer and Communications
Vol.3 No.6
,June 4, 2015
DOI:
10.4236/jcc.2015.36009
6,122
Downloads
8,096
Views
Citations
Customer Churn Prediction Using AdaBoost Classifier and BP Neural Network Techniques in the E-Commerce Industry
(Articles)
Xiancheng Xiahou
,
Yoshio Harada
American Journal of Industrial and Business Management
Vol.12 No.3
,March 17, 2022
DOI:
10.4236/ajibm.2022.123015
505
Downloads
2,541
Views
Citations
This article belongs to the Special Issue on
Business Intelligence and Technology
Research on Telecom Customer Churn Prediction Based on GA-XGBoost and SHAP
(Articles)
Ke Peng
,
Yan Peng
Journal of Computer and Communications
Vol.10 No.11
,November 28, 2022
DOI:
10.4236/jcc.2022.1011008
178
Downloads
1,003
Views
Citations
The User Analysis of Amazon Using Artificial Intelligence at Customer Churn
(Articles)
Mohammed Ali Alzahrani
Journal of Data Analysis and Information Processing
Vol.12 No.1
,February 8, 2024
DOI:
10.4236/jdaip.2024.121003
58
Downloads
235
Views
Citations
Forecasting and the Role of Churn in Software-as-a-Service Business Models
(Articles)
Anthony E. R. Sukow
,
Rebecca Grant
iBusiness
Vol.5 No.1A
,March 29, 2013
DOI:
10.4236/ib.2013.51A006
9,108
Downloads
14,502
Views
Citations
This article belongs to the Special Issue on
E-Commerce
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
534
Downloads
3,379
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
986
Downloads
2,861
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,264
Downloads
4,550
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
168
Downloads
1,222
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
181
Downloads
1,269
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
151
Downloads
872
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
704
Downloads
8,207
Views
Citations
Hybrid Data Mining Models for Predicting Customer Churn
(Articles)
Amjad Hudaib
,
Reham Dannoun
,
Osama Harfoushi
,
Ruba Obiedat
,
Hossam Faris
Int'l J. of Communications, Network and System Sciences
Vol.8 No.5
,April 9, 2015
DOI:
10.4236/ijcns.2015.85012
5,527
Downloads
8,629
Views
Citations
Churn Prediction Using Machine Learning and Recommendations Plans for Telecoms
(Articles)
Khulood Ebrah
,
Selma Elnasir
Journal of Computer and Communications
Vol.7 No.11
,November 5, 2019
DOI:
10.4236/jcc.2019.711003
2,809
Downloads
10,339
Views
Citations
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
8,554
Downloads
16,330
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,726
Downloads
5,781
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,358
Downloads
17,275
Views
Citations
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