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Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,194
Downloads
20,124
Views
Citations
An Empirical Analysis on Industrial Organization Structure of Chinese Software Service Outsourcing
(Articles)
Jiawen Shen
,
Heng Li
Journal of Service Science and Management
Vol.3 No.2
,June 29, 2010
DOI:
10.4236/jssm.2010.32027
7,380
Downloads
12,262
Views
Citations
IT Project Environment Factors Affecting Requirements Analysis in Service Provisioning for the Greek Banking Sector
(Articles)
Krikor Maroukian
Journal of Software Engineering and Applications
Vol.3 No.9
,September 30, 2010
DOI:
10.4236/jsea.2010.39100
5,151
Downloads
10,502
Views
Citations
Intercity Bus Scheduling for the Saudi Public Transport Company to Maximize Profit and Yield Additional Revenue
(Articles)
Mohamad K. Hasan
,
Ahmad A. Al Hammad
Journal of Service Science and Management
Vol.3 No.3
,October 8, 2010
DOI:
10.4236/jssm.2010.33044
18,861
Downloads
45,212
Views
Citations
Service Networks Topological Design
(Articles)
Boris S. Verkhovsky
Int'l J. of Communications, Network and System Sciences
Vol.3 No.11
,November 23, 2010
DOI:
10.4236/ijcns.2011.311115
4,767
Downloads
8,670
Views
Citations
A Method for Service-Oriented Personalized Requirements Analysis
(Articles)
Huafeng Chen
,
Keqing He
Journal of Software Engineering and Applications
Vol.4 No.1
,January 27, 2011
DOI:
10.4236/jsea.2011.41007
5,742
Downloads
10,417
Views
Citations
Stationary Characteristics of the Single-Server Queue System with Losses and Immediate Service Quality Control
(Articles)
Aleksey I. Peschansky
Applied Mathematics
Vol.2 No.4
,March 31, 2011
DOI:
10.4236/am.2011.24049
5,063
Downloads
8,970
Views
Citations
Integrating RFIDs and Smart Objects into a UnifiedInternet of Things Architecture
(Articles)
Evangelos A. Kosmatos
,
Nikolaos D. Tselikas
,
Anthony C. Boucouvalas
Advances in Internet of Things
Vol.1 No.1
,April 21, 2011
DOI:
10.4236/ait.2011.11002
13,234
Downloads
36,116
Views
Citations
Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study
(Articles)
Yaser I. Mansour
,
Suleiman H. Mustafa
Journal of Software Engineering and Applications
Vol.4 No.4
,April 29, 2011
DOI:
10.4236/jsea.2011.44027
6,289
Downloads
12,649
Views
Citations
Tariffication Strategies and Charging Effectivity
(Articles)
Gustav Cepciansky
,
Ladislav Schwartz
iBusiness
Vol.3 No.3
,September 29, 2011
DOI:
10.4236/ib.2011.33041
4,045
Downloads
6,482
Views
Citations
The impact of a computerized care records service (CRS) on doctors’ work patterns in urological outpatient clinics
(Articles)
Stefanos Kachrilas
,
Christian Bach
,
Pryia Kumar
,
Faruqz Zaman
,
Nicola Dickens
,
Junaid Masood
,
Noor Buchholz
Health
Vol.3 No.11
,November 21, 2011
DOI:
10.4236/health.2011.311118
3,895
Downloads
6,889
Views
Citations
An Economic Evaluation of New Optional Calling Plans in Telephone Service
(Articles)
Sung Ho Seol
,
Moon-Soo Kim
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25101
4,240
Downloads
6,739
Views
Citations
Understanding Good Coping: A Submarine Crew Coping with Extreme Environmental Conditions
(Articles)
Shaul Kimhi
Psychology
Vol.2 No.9
,December 2, 2011
DOI:
10.4236/psych.2011.29145
5,606
Downloads
11,350
Views
Citations
Enabling Innovation in Complex Welfare Service Systems
(Articles)
Harri Jalonen
,
Pekka Juntunen
Journal of Service Science and Management
Vol.4 No.4
,December 7, 2011
DOI:
10.4236/jssm.2011.44046
5,180
Downloads
10,047
Views
Citations
A Generic Service Architecture for Secure Ubiquitous Computing Systems
(Articles)
Shudong Chen
,
Johan Lukkien
,
Richard Verhoeven
Int'l J. of Communications, Network and System Sciences
Vol.5 No.1
,December 31, 2011
DOI:
10.4236/ijcns.2012.51007
4,553
Downloads
8,174
Views
Citations
Risk Management of IT Service Management Project Implementation with Killer Assumptions
(Articles)
Jiangping Wan
,
Lianyu Liang
Technology and Investment
Vol.3 No.1
,February 24, 2012
DOI:
10.4236/ti.2012.31007
7,163
Downloads
13,462
Views
Citations
Incumbents and Challengers: Conflicting Institutional Logics in SaaS ERP Business Models
(Articles)
Johan Magnusson
,
Håkan Enquist
,
Gustaf Juell-Skielse
,
Elin Uppström
Journal of Service Science and Management
Vol.5 No.1
,March 28, 2012
DOI:
10.4236/jssm.2012.51009
5,285
Downloads
9,179
Views
Citations
Privacy Protection Framework with Defined Policies for Service-Oriented Architecture
(Articles)
David S. Allison
,
Miriam A. M. Capretz
,
Hany F. EL Yamany
,
Shuying Wang
Journal of Software Engineering and Applications
Vol.5 No.3
,March 29, 2012
DOI:
10.4236/jsea.2012.53026
6,683
Downloads
10,104
Views
Citations
Experimental Evaluation of Cisco ASA-5510 Intrusion Prevention System against Denial of Service Attacks
(Articles)
Sanjeev Kumar
,
Raja Sekhar Reddy Gade
Journal of Information Security
Vol.3 No.2
,April 26, 2012
DOI:
10.4236/jis.2012.32015
8,478
Downloads
15,236
Views
Citations
A Systematic Approach for Hydrological Model Couplings
(Articles)
Daniel Salas
,
Xu Liang
,
Yao Liang
Int'l J. of Communications, Network and System Sciences
Vol.5 No.6
,June 12, 2012
DOI:
10.4236/ijcns.2012.56045
4,667
Downloads
7,209
Views
Citations
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