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An Empirical Evaluation of the ISO 9001 Quality Management Systems for Certified Work Organizations in Kuwait as Benchmarked against Analogous Swedish Organizations
(Articles)
Salah Alolayan
,
Saleem Hashmi
,
Bekir Yilbas
,
Hosny Hamdy
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61009
7,869
Downloads
12,829
Views
Citations
Extending Extreme Programming User Stories to Meet ISO 9001 Formality Requirements
(Articles)
Malik Qasaimeh
,
Alain Abran
Journal of Software Engineering and Applications
Vol.4 No.11
,November 21, 2011
DOI:
10.4236/jsea.2011.411074
7,009
Downloads
11,456
Views
Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
216
Downloads
1,001
Views
Citations
E-Governance for Improved Public Service Delivery in Fiji
(Articles)
Rafia NAZ
Journal of Service Science and Management
Vol.2 No.3
,September 10, 2009
DOI:
10.4236/jssm.2009.23023
9,619
Downloads
20,523
Views
Citations
An Investigation into the Reasons for and Benefits of ISO Certification in Small Manufacturing Firms in Botswana
(Articles)
Unity Nyadzisayi Nyakudya
,
Morvyn Ngoni Nyakudya
Open Journal of Business and Management
Vol.10 No.2
,March 31, 2022
DOI:
10.4236/ojbm.2022.102051
180
Downloads
1,209
Views
Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis
(Articles)
Hayat Muhammad Awan
,
Ahmad Nabeel Siddiquei
,
Aneela Jabbar
,
Muhammad Abrar
,
Sajjad Ahmad Baig
Journal of Service Science and Management
Vol.8 No.2
,April 8, 2015
DOI:
10.4236/jssm.2015.82024
6,259
Downloads
10,763
Views
Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.4 No.4
,April 25, 2017
DOI:
10.4236/oalib.1103402
734
Downloads
3,108
Views
Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.5 No.12
,December 27, 2018
DOI:
10.4236/oalib.1104917
363
Downloads
955
Views
Citations
Communication and Leadership Strategies for Retaining Registered Nurses: A Descriptive Phenomenological Study
(Articles)
Paul F. Johnson
,
Bridgette M. Hester
Open Journal of Medical Psychology
Vol.11 No.3
,July 14, 2022
DOI:
10.4236/ojmp.2022.113011
189
Downloads
1,765
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
538
Downloads
3,408
Views
Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China
(Articles)
Sadiq
Open Journal of Social Sciences
Vol.6 No.1
,January 10, 2018
DOI:
10.4236/jss.2018.61003
1,250
Downloads
3,978
Views
Citations
This article belongs to the Special Issue on
Public Management
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
721
Downloads
8,381
Views
Citations
The Effect of Leadership Style on Employee Commitment in the Mining Sector in Zimbabwe
(Articles)
Munyaradzi Chikove
,
Alphonce Shiri
American Journal of Industrial and Business Management
Vol.11 No.10
,October 18, 2021
DOI:
10.4236/ajibm.2021.1110062
457
Downloads
2,721
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
170
Downloads
1,239
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,440
Downloads
5,873
Views
Citations
A Study on the Career Commitment Factor Structure of Knowledge Staff
(Articles)
Yu CHEN
iBusiness
Vol.1 No.1
,September 8, 2009
DOI:
10.4236/ib.2009.11004
8,640
Downloads
13,057
Views
Citations
Job Satisfaction and Organizational Commitment among Employees in the Sultanate of Oman
(Articles)
Syed Mohammad Azeem
Psychology
Vol.1 No.4
,November 18, 2010
DOI:
10.4236/psych.2010.14038
26,993
Downloads
68,394
Views
Citations
A study of nurses’ job satisfaction: The relationship to professional commitment and friendship networks
(Articles)
Li-Se Yang
,
Hsieh-Hua Yang
,
Hsiu-Tzu Chen
,
Mei-Fang Chang
,
Yu-Fen Chiu
,
Ya-Wen Chou
,
Yen-Chi Cheng
Health
Vol.4 No.11
,November 28, 2012
DOI:
10.4236/health.2012.411167
7,131
Downloads
12,869
Views
Citations
Job Satisfaction and Organisational Commitment: A Study of Library Personnel in Private Universities in Ogun State, Nigeria
(Articles)
Toyosi Daniel Samuel
,
Uloma Doris Onuoha
,
Adebowale Ifeoluwa Ojo
Open Access Library Journal
Vol.1 No.6
,September 29, 2014
DOI:
10.4236/oalib.1100687
2,216
Downloads
5,283
Views
Citations
Investigation of the Effect of Sociodemographic and Occupational Factors on Fatigue, Organizational Commitment and Job Satisfaction among Employees in the Pharmaceutical Industry
(Articles)
Paraskevi Theofilou
,
Sofia Zyga
,
Charalampos Economou
,
Foteini Tzavella
Open Journal of Social Sciences
Vol.9 No.4
,April 20, 2021
DOI:
10.4236/jss.2021.94014
405
Downloads
1,700
Views
Citations
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