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The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
8,541
Downloads
16,299
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,725
Downloads
5,779
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,343
Downloads
17,231
Views
Citations
Study on Effects of Regulation by Switching Costs in Mobile Communication Consumption of College Students
(Articles)
Ninghui Xie
,
Chunyu Zhao
,
Defeng Yang
Journal of Service Science and Management
Vol.7 No.6
,December 16, 2014
DOI:
10.4236/jssm.2014.76041
3,132
Downloads
3,972
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,346
Downloads
10,514
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
798
Downloads
1,709
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
848
Downloads
2,953
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,171
Downloads
13,087
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
80
Downloads
468
Views
Citations
System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality
(Articles)
E. G. Aminev
,
Qing Wang
Open Journal of Social Sciences
Vol.2 No.9
,August 27, 2014
DOI:
10.4236/jss.2014.29023
4,270
Downloads
5,104
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,707
Downloads
9,922
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,574
Downloads
9,627
Views
Citations
A Review of Researches Workplace Loneliness
(Articles)
Xuan Zhou
Psychology
Vol.9 No.5
,May 18, 2018
DOI:
10.4236/psych.2018.95064
2,837
Downloads
11,416
Views
Citations
A Short Comment on the Effectiveness of the “Leave with a Clean Slate” Agreements
(Articles)
Dongping Tong
Beijing Law Review
Vol.14 No.2
,June 21, 2023
DOI:
10.4236/blr.2023.142048
50
Downloads
185
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,363
Downloads
8,027
Views
Citations
The Impact of Quality Management Practices on Innovation in China: The Moderating Effects of Market Turbulence
(Articles)
Qunxiang Zhang
,
Xiaobin Feng
,
Xuan Xiang
American Journal of Industrial and Business Management
Vol.6 No.3
,March 29, 2016
DOI:
10.4236/ajibm.2016.63027
2,963
Downloads
5,432
Views
Citations
Self-Organized Detection of Relationships in a Network
(Articles)
Qurban A. Memon
Int'l J. of Communications, Network and System Sciences
Vol.3 No.3
,March 31, 2010
DOI:
10.4236/ijcns.2010.33039
3,747
Downloads
7,546
Views
Citations
Global pattern of pairwise relationship in genetic network
(Articles)
Ao Yuan
,
Qingqi Yue
,
Victor Apprey
,
George E. Bonney
Journal of Biomedical Science and Engineering
Vol.3 No.10
,October 28, 2010
DOI:
10.4236/jbise.2010.310128
4,332
Downloads
8,186
Views
Citations
On Exploiting Temporal, Social, and Geographical Relationships for Data Forwarding in Delay Tolerant Networks
(Articles)
Zhijie Li
,
Ming Li
,
Longxiang Gao
Journal of Software Engineering and Applications
Vol.7 No.2
,February 11, 2014
DOI:
10.4236/jsea.2014.72009
3,499
Downloads
5,177
Views
Citations
Neuroimmune interaction between multiple sclerosis and inflammatory bowel disease
(Articles)
Basilio Vagner Ramirez
,
Catalina Rojas Acosta
World Journal of Neuroscience
Vol.3 No.4
,August 20, 2013
DOI:
10.4236/wjns.2013.34025
8,125
Downloads
18,845
Views
Citations
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