Customer Relationship Management - Articles - Scientific Research Publishing

Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4，August 15, 2014

DOI: 10.4236/ojbm.2014.24031 12,322 Downloads 18,500 Views Citations
The New Trend and Application of Customer Relationship Management under Big Data Background (Articles)

Lan Wang

Modern Economy Vol.7 No.8，July 26, 2016

DOI: 10.4236/me.2016.78087 3,337 Downloads 6,893 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4，December 8, 2022

DOI: 10.4236/ib.2022.144019 102 Downloads 833 Views Citations
The Effect of Applying Customer Relationship Management in the Higher Educational Sector (Articles)

Nevine Deif, Amr Aly, Sameh Farahat

Open Access Library Journal Vol.6 No.6，June 17, 2019

DOI: 10.4236/oalib.1105436 1,157 Downloads 3,402 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4，July 25, 2017

DOI: 10.4236/jssm.2017.104029 3,592 Downloads 11,507 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3，March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,156 Downloads 3,195 Views Citations
Mining Profitability of Telecommunication Customers Using K-Means Clustering (Articles)

Hasitha Indika Arumawadu, R. M. Kapila Tharanga Rathnayaka, S. K. Illangarathne

Journal of Data Analysis and Information Processing Vol.3 No.3，August 21, 2015

DOI: 10.4236/jdaip.2015.33008 4,357 Downloads 6,254 Views Citations
Social Media Monitoring (SMM) with CRM in Symantec (Articles)

Lixi Yin

Open Journal of Business and Management Vol.6 No.2，April 27, 2018

DOI: 10.4236/ojbm.2018.62030 977 Downloads 2,427 Views Citations
Supply Chain Integration and Customer Relationship Management in the Airline Logistics (Articles)

Muhammad Alshurideh, Nizar M. Alsharari, Barween Al Kurdi

Theoretical Economics Letters Vol.9 No.2，February 27, 2019

DOI: 10.4236/tel.2019.92028 7,894 Downloads 18,374 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction (Articles)

Rosaria Lombardo, Ermelinda Della Valle

iBusiness Vol.3 No.4，December 9, 2011

DOI: 10.4236/ib.2011.34050 5,903 Downloads 10,967 Views Citations
Supplier Relationship Management: Small, Non-Replaceable Suppliers and Close Customer-Supplier Relationships (Articles)

Gerhard Lechner

Open Journal of Business and Management Vol.7 No.3，July 26, 2019

DOI: 10.4236/ojbm.2019.73099 1,263 Downloads 3,684 Views Citations
This article belongs to the Special Issue on Business Economics
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study (Articles)

Johnny B. McDonald, Charles R. Needham

Open Journal of Business and Management Vol.8 No.3，May 29, 2020

DOI: 10.4236/ojbm.2020.83084 697 Downloads 2,065 Views Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective (Articles)

Gaurav K. Agrawal, Daniel Berg

Journal of Service Science and Management Vol.2 No.4，December 15, 2009

DOI: 10.4236/jssm.2009.24052 9,023 Downloads 15,848 Views Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park (Articles)

Qian Xu, Kexiang Wu

Journal of Service Science and Management Vol.11 No.4，August 29, 2018

DOI: 10.4236/jssm.2018.114032 930 Downloads 2,086 Views Citations
The Relationship between Supply Chain Management Practices and Supply Chain Performance in Saudi Arabian Firms (Articles)

Yaser Y. Alahmad

American Journal of Industrial and Business Management Vol.11 No.1，January 19, 2021

DOI: 10.4236/ajibm.2021.111004 1,267 Downloads 5,269 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9，September 18, 2021

DOI: 10.4236/ajibm.2021.119059 433 Downloads 2,805 Views Citations
Cost-Benefit Analysis of Computer-Aided Technology Customization Projects (Articles)

Samar K. Saha

Open Journal of Business and Management Vol.5 No.2，April 14, 2017

DOI: 10.4236/ojbm.2017.52024 1,710 Downloads 2,889 Views Citations
Study on the Grouping of Patients with Chronic Infectious Diseases Based on Data Mining (Articles)

Min Li

Journal of Biosciences and Medicines Vol.7 No.11，November 13, 2019

DOI: 10.4236/jbm.2019.711011 559 Downloads 1,094 Views Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10，October 27, 2015

DOI: 10.4236/jss.2015.310021 4,372 Downloads 5,677 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3，March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,468 Downloads 3,647 Views Citations

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