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IT-Operations in der Transformation
Edition HMD,
2022
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Agilität bei der Einführung von IT-Servicemanagement: Lösung klassischer Herausforderungen mit agilen Methoden
HMD Praxis der Wirtschaftsinformatik,
2019
DOI:10.1365/s40702-019-00498-6
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Supporting ITIL processes implementation using business process management systems
2016 Third International Conference on Systems of Collaboration (SysCo),
2016
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Case Study on E-Business V Corp. Software Project Risk Management with Interpretive Structural Modeling
Open Journal of Social Sciences,
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Case Study on H Corp. Software Project Risk Management with ISM
Technology and Investment,
2013
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Case Study on the Lean Six Sigma Management for Information Technology Service Management Project of G Commercial Bank
Technology and Investment,
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DOI:10.4236/ti.2013.42009
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[7]
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A Study of Service Desk Setup in Implementing IT Service Management in Enterprises
Technology and Investment,
2013
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Case Study on M Company Best Practice with Global IT Management
Technology and Investment,
2012
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