Dr. Helena Alves

University of Beira Interior, Portugal

Email: halves@ubi.pt

Qualifications

Ph.D., University of Beira Interior, Portugal

M.Sc., University of Beira Interior, Portugal

B.Sc., University of Beira Interior, Portugal

Publications (Selected)

1. Alves, Helena, Mainardes, Emerson Wagner, Raposo, Mário (2010) A Relationship Approach to Higher Education Stakeholder Management, Tertiary Education and Management, Volume 16, Issue 3, pp: 159-181.
2. Alves, Helena and Canilho, Porfirio (2010), Are Leadership Styles and Maturity in Healthcare Teams Synchronized? (July 1, 2010). The IUP Journal of Organizational Behavior, Vol. IX, No. 3, pp. 7-27.
3. Mainardes, Emerson Wagner, Alves, Helena, Domingues, Maria José Carvalho de Souza (2010) The attraction of students to the undergraduate course in management: multicase study on the factors attracting students in Joinville, SC. International journal of business strategy, Vol. 10, No. 1, pp: 115-126.
4. Alves, Helena (2010) Perceived Value Index in Higher Education. Innovative Marketing, Vol. 6, No. 2, pp: 33-42.
5. Vital, Fernanda; Alves, Helena (2010) THE Importance of Welcoming New Employees and its Impact on Professional Motivation and Satisfaction, Asia Pacific Journal of Business and Management, Volume 1 (1), 15-28.
6. Duarte, Paulo; Alves, Helena; Raposo, Mário (2010) Understanding University Image: Structural Equation Model Approach, International Review on Public and Nonprofit Marketing, Vol. 7, No. 1, pp. 21-36.
7. Alves, Helena; Campón-Cerro, Ana; Silva, Vanessa (2010) Impacts of Small Tourism Events on Rural Places, Journal of Place Management and Development, Vol. 3, No. 1, pp.22-37.
8. Alves, Helena; Raposo, Mário (2010) - The influence of university image on student behaviour", International Journal of Educational Management, Vol. 24, No 1, p- 73-85.
9. Mainardes, E.; Alves, H.; Domingues, M. J. (2009) – “Which Factors are Important to Attract Students to Undergraduate Administration Courses?”, The FedUni Journal of Higher Education, Vol. IV. Nos. 84-102, pp. 84-102.
10. Raposo, Mário; Alves, Helena; Duarte, Paulo (2009) – “Dimensions of Service Quality and Satisfaction in Healthcare: A Patient’s Satisfaction Index”, Service Business, Vol. 3, No 1, pp: 85-100. (ISSN:1862-8516).
11. Alves, Helena and Raposo, Mário (2009) - “The measurement of the construct satisfaction in higher education”, The Services Industries Journal, Vol.29, N. 2. pp. 203-218. (Print ISSN: 0264-2069, Online ISSN: 1743-9507; Revista listada no ISI Social Science Citation Index under Management).
12. Alves, Helena and Raposo, Mário (2007) 'Student Satisfaction Index in Portuguese Public Higher Education', The Service Industries Journal, 27:6,795 – 808 (Print ISSN: 0264-2069, Online ISSN: 1743-9507; Revista listada no ISI Social Science Citation Index under Management).
13. Alves, H.; Raposo, M. (2006) – “Conceptual Model of Student Satisfaction in Higher Education”, Total Quality Management, Vol.18, Nº 5, pp. 571-588. (ISSN 0954-4127, Online ISSN: 1360-0613; Revista listada no ISI Social Science Citation Index under Management).

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