TITLE:
Insights into B2C E-Commerce Quality Using ISO 25010
AUTHORS:
Antonia Stefani, Eleni Vamvatsikou, Bill Vassiliadis
KEYWORDS:
Electronic Commerce, Software Quality, Business to Consumer, Targeted Software Design, ISO 25010
JOURNAL NAME:
Journal of Software Engineering and Applications,
Vol.16 No.11,
November
30,
2023
ABSTRACT: This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 series and ISO 20000 standards, this framework specifically addresses challenges inherent to e-commerce. By establishing business-relevant KPIs, the framework ensures that ongoing improvement initiatives resonate with the company’s strategic goals. Additionally, the paper presents a Dynamic Bayesian Network model as a hands-on tool for implementing the framework within e-commerce organisations.