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Kim, D. J., Song, Y. I., Braynov, S. B., & Rao, H. R. (2005). A Multidimensional Trust Formation Model in B-to-C e-Commerce: A Conceptual Framework and Content Analyses of Academia/Practitioner Perspectives. Decision Support Systems, 40, 143-165.
https://doi.org/10.1016/j.dss.2004.01.006

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