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Dannenhauer, A. M., Sorgetz, B., Mafioletti, K., Schons, M., Tonioti, T., & Tonioti, G. (2015). Quality Attributes in Higher Education at a Federal Institution of Professional and Technological Education: Student Satisfaction through the Critical Incident Analysis Method. In XV ColóquioInternacional de GestaoUniversitária—CIGU Desafios da Gestao Universitaria no Seculo XXI Mar del Plata—Argentina.

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