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has been cited by the following article:

• TITLE: The Paradoxes of Administrative Reform Workflow: A Proposition for an Analysis and Management Tool

  AUTHORS: Léon Bertrand Ngouo

  KEYWORDS: Complex Context, Paradox Management, Paradox and Administrative Reform, Epistemological Referential and Paradox, Paradox of Participation

  JOURNAL NAME: Journal of Service Science and Management, Vol.15 No.6, December 30, 2022

  ABSTRACT: We propose a theoretical framework for discussing and understanding the paradoxes that are consubstantial with the workflow characteristic of administrative reforms. The necessary exercise of understanding the paradoxes inherent to this workflow in order to better manage them, calls into question different types of processes, and in notably, the processes of sensemaking, interpretation of organizational phenomena, communication and learning. We show the usefulness of some systemic principles for managing these paradoxes with a view to developing their “creative potential” in order to anchor the reforms introduced to increase the performance of public administrations. We apply the proposed framework to the analysis of the “participation paradox” in the case of the reform aimed at introducing and appropriating the results-based management (RBM) approach in public services.