TITLE:
Electronic System Using Artificial Intelligence for Queue Management
AUTHORS:
Jupiter Ndiaye, Ousmane Sow, Youssou Traore, Mame Andallah Diop, Ababacar Sadikh Faye, Abdoulaye Diop
KEYWORDS:
Public Health, Automation, Arduino, Artificial Intelligence, Queue
JOURNAL NAME:
Open Journal of Applied Sciences,
Vol.12 No.12,
December
21,
2022
ABSTRACT: The Covid-19 pandemic has brought changes in behaviour in public places.
Indeed, the health and political authorities, in order to fight against the
virus in a preventive manner, require the respect of barrier gestures: social
distance, mask, vaccine, gel. Still in terms of public health, long waits in a
place for a service have a negative impact on the health of fragile categories
such as the disabled, pregnant women and the elderly. The technical devices
used for queue management must now take into account the health context,
identity, particularity and behaviour of people. This paper presents an
electronic system developed with artificial intelligence for queue management
in public facilities. This design personalises the user’s ticket by
automatically integrating the name, facial image, age and possible disability
status. At the counters, a system of name calling, sound and screen display,
allows users to follow the queue without having a ticket printed on thermal
paper with a high carbon footprint. This solution also makes illiterate users
autonomous in the queue, allowing them to maintain their dignity and to respect
the safety distance between people. The device allows the establishment’s
manager, depending on the context, to activate positive discrimination of the
disabled or the elderly, to control the Covid-19 mark or the health pass by QR
Code. This queue manager performs biometric authentication by facial
recognition before the user is registered in the queue register, which prevents
fraud by people who do not want to respect the order of arrival of users. This
work has led to the improvement of the technical management of queues by introducing
more equity, inclusion, solidarity, health and ecology.