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Farooq, M.S., Salam, M., Fayolle, A., Jaafar, N. and Ayupp, K. (2018) Impact of Service Quality on Customer Satisfaction in Malaysia Airlines: A PLS-SEM Approach. Journal of Air Transport Management, 67, 169-180.
https://doi.org/10.1016/j.jairtraman.2017.12.008
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