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Kaya, B., Behravesh, E., Abubakar, A.M., Kaya, O.S. and Orús, C. (2019) The Moderating Role of Website Familiarity in the Relationships between e-Service Quality, e-Satisfaction and e-Loyalty. Journal of Internet Commerce, 18, 369-394.
https://doi.org/10.1080/15332861.2019.1668658
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