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Friedman, R., Anderson, C., Brett, J., Olekalns, M., Goates, N., & Lisco, C. C. (2004). The Positive and Negative Effects of Anger on Dispute Resolution: Evidence from Electronically Mediated Disputes. Journal of Applied Psychology, 89, 369-376.
https://doi.org/10.1037/0021-9010.89.2.369

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