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Zhang, Y. X., Fang, Y. L., Wei, K. K., Ramsey, E., McCole, P., & Chen, H. P. (2011). Repurchase Intention in B2C E-Commerce: A Relationship Quality Perspective. Information & Management, 48, 192-200. https://doi.org/10.1016/j.im.2011.05.003

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