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Gutiérrez-Broncano, S., Jiménez-Estévez, P., & del Carmen Zabala-Banos, M. (2017). Behavior of Internal Customer in Family Business: Strategies and Actions for Improving Their Satisfaction. Frontiers in Psychology, 8, 1266-1272.
https://doi.org/10.3389/fpsyg.2017.01266
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