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Lyu, Y., Zhou, X., Li, W., Wan, J. and Qiu, C. (2016) The Impact of Abusive Supervision on Service Employees’ Proactive Customer Service Performance in the Hotel Industry. International Journal of Contemporary Hospitality Management, 28, 1992-2012.
https://www.researchgate.net/publication/309091903
https://doi.org/10.1108/IJCHM-03-2015-0128

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