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Lin, T.-C. (2018) Impact of Restaurant Owners’/Managers’ Handling of Customers’ Unexpected Incidents on Customers’ Revisit Intention. International Journal of Economics and Business Research, 15, 108-124.
https://doi.org/10.4236/tel.2017.75079
https://www.inderscience.com/info/inarticle.php?artid=88507

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