Article citationsMore>>

Verhoef, P.C. and Donkers, B. (2001) Predicting Customer Potential Value: An Application in the Insurance Industry. Decision Support Systems, 32, 189-199.
https://pdfs.semanticscholar.org/d2e7/a95f1fb8ca8a56f5ea0fb9f9bf2428e2610e.pdf
https://doi.org/10.1016/S0167-9236(01)00110-5

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