Huang, M., Xie, T., & Feng, X. (2010). How Do Ambivalent Consumers Interpret Diversified Word-of-Mouth Information? Acta Psychologica Sinica, 42, 998-1010.
https://doi.org/10.3724/SP.J.1041.2010.00998

has been cited by the following article:

• TITLE: The Impact of Online Additional Comments on Consumers’ Information Adoption

  AUTHORS: Hong Zhou, Sujuan Li

  KEYWORDS: Additional Comment, Ambivalent Attitude, Information Adoption

  JOURNAL NAME: Sociology Mind, Vol.7 No.2, April 27, 2017

  ABSTRACT: Online additional reviews, as an effective complement to network commentary system, provide an important reference during the process of consumers’ purchase and businesses’ operation decision-making. In this paper, we explored the impact of additional comments on consumers’ information adoption in different comment combinations. At the same time, we also analyzed the moderating role of consumers’ ambivalent attitude. The results show that, when initial comment is positive, compared with the consistent comments (positive initial comments and positive additional comments), consumers have a higher degree of adoption of inconsistent comments (positive initial comments and negative additional comments). On the contrary, when initial comment is negative, consistent comments (negative initial comments and negative additional comments) are more easily adopted by the consumer. Compared with the low ambivalent attitude consumers, customers with high ambivalent attitude tend to adopt negative comments.