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Awasthi, A., Chauhan, S.S., Omrani, H. and Panahi, A. (2011) A Hybrid Approach Based on SERVQUAL and Fuzzy TOPSIS for Evaluating Transportation Service Quality. Computers & Industrial Engineering, 61, 637-646.
http://dx.doi.org/10.1016/j.cie.2011.04.019
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