TITLE:
A Surveying Study on Social Satisfaction to Current Doctor-Patient Relationship in China
AUTHORS:
Jingfen Shi, Yushi Jiang, Pei Hu, Yong Gong, Yuanfeng Li
KEYWORDS:
Doctor-Patient Relationship, Social Satisfaction, Survey
JOURNAL NAME:
Journal of Service Science and Management,
Vol.8 No.5,
October
20,
2015
ABSTRACT: Objective: To survey social satisfaction to current doctor-patient relationship and to explore the influencing factors and improvement strategy. Methods: Survey 1167 people on internet by self-regulating questionnaire within the specified time and then make a statistical analysis. Results: The public’s satisfaction to doctor-patient relationship is just at the level of 51.11%. And the satisfaction to Pharmaceutical systems is 56.23%, to related governmental duties is 51.92%, to media coverage is 59.72%, to medical personnel is 65.68%, to patient is 65.74%. There are statistical differences between different ages, residences, educational backgrounds, occupation and medical payments (P