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Ahearne, M., Mathieu, J. and Rapp, A. (2005) To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. Journal of Applied Psychology, 90, 945-955. http://dx.doi.org/10.1037/0021-9010.90.5.945

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