R. T. Yeh, K. Pearlson, and G. Kozmetsky, (translated by D. Q. Tang, W. H. Tang, and H. P. Shao), “ Zero time: Providing instant customer value—every time, all the time!” Electronic Industry Press, 6th Edition 2002.

has been cited by the following article:

• TITLE: Study of the Instant Incentive Mechanism for Zero-Time Enterprise

  AUTHORS: Yang Hu, Xinrong Yang

  KEYWORDS: Zero-Time Enterprise, Instant, Incentive

  JOURNAL NAME: Journal of Service Science and Management, Vol.3 No.1, March 29, 2010

  ABSTRACT: The zero-time enterprise’s mission is response to the market and customer needs in “zero time” in order to gain more customers and competitive advantages. To realize zero-time response to market and customers, it should inspire the employees’ work enthusiasm and creativity, so that they can do their work conscientiously to ensure quick and smooth going. This paper discussed how to establish an effective instant incentive mechanism for zero-time enterprise, which is a problem of rich practical significance. Firstly, based on the briefly explanation of zero-time enterprise, it analyzed the characteristics and principles of zero-time enterprise; and then elaborated the important roles of instant incentive. Finally, it proposed the basic contents of instant incentive and the “Trine” realization mechanism.