TITLE:
Tips for Teaching the “Service Design Thinking” to Students of Higher Education Institutions
AUTHORS:
Ivan Traina, Antonio Fracasso
KEYWORDS:
Service Design Thinking, Teaching, Workshop, Experiment, Participatory Approaches
JOURNAL NAME:
Open Access Library Journal,
Vol.3 No.8,
August
16,
2016
ABSTRACT:
This paper sheds light on an experience realized in the framework of a
workshop addressed to students of Higher Education Institutions having the
topic as Service Design Thinking. It reports some advice for teaching this new
concept based on some elements raised and those deserve to be shared with the
growing community of professionals interested in this topic. The manuscript focuses
mainly on practical aspects to take into consideration when organizing
workshops addressed to these specific learners. It consists of three main sections, including
a list of references of the literature inherent in the topic, practical suggestions
and a discussion about the lesson learnt. This work is not an evidence-based
research, but a collection of literature samples and practical feedback
emerged. It is aimed at stimulating a wide confrontation on this concept in order
to find practices that can help to allow the adoption of its main principles
and the understanding of its implication when used to design services.