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Carlisle, R., Tsang, J., Ahmad, N. et al. (2012). Do Actions Speak Louder than Words? Different Effects of Apology and Restitution on Behavioral and Self-Report Measures of Forgiveness. The Journal of Positive Psychology, 7, 294-305.
http://dx.doi.org/10.1080/17439760.2012.690444

has been cited by the following article:

  • TITLE: Trust Maintenance and Trust Repair

    AUTHORS: Liangtie Dai, Yujie Wu

    KEYWORDS: Trust, Trust Violation, Trust Repair

    JOURNAL NAME: Psychology, Vol.6 No.6, May 18, 2015

    ABSTRACT: As an important social capital, construction and development of initial trust have been paid much attention. Trust violation, as a significant phenomenon, also begins to absorb many concerns. Studies of trust repair started late, and focused on sociology for analyzing trust crises during the social transition period in China, but seldom cared about individual and organizational levels. This paper, based on perspective of psychology, summarizes the definition, theoretical foundation and integrative model of trust, and discusses the trust violation, repair processes, repair strategies, the attribution model and dynamic bilateral model of trust repair, providing convenience for research in the individual or organizational level of trust repair.